Operations Project Lead

Job Requirements Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do

• Lead and manage a team of 10–15 operations professionals supporting a customer site.
• Own customer satisfaction, employee engagement, project delivery, and Quest Global business metrics for the assigned team.
• Build and maintain strong customer relationships and serve as a key point of contact for customer needs, concerns, and escalations.
• Manage workload forecasting, resource assignments, project schedules, deliverables, and overall project health.
• Ensure projects are delivered on time, within quality requirements, and in alignment with customer expectations.
• Monitor project risks, financial performance, staffing needs, and business objectives; escalate issues as needed.
• Develop team capability through training plans, mentoring, coaching, performance management, and knowledge-gap closure.
• Support interviewing, onboarding, employee development, succession planning, and business continuity.
• Conduct regular team meetings and employee performance reviews while driving engagement and accountability.
• Identify and pursue opportunities for additional work, team growth, and continuous improvement.
• Collaborate with Quest Global leadership and internal departments to improve processes, productivity, and delivery performance.
• Support customer operations activities and execute technical work as needed under assigned Statements of Work.
• Ensure compliance with Quest Global policies, customer requirements, quality standards, and applicable aerospace regulations.
• Support operations activities including process review and improvements.

What You Will Bring

• 3+ years of experience leading, mentoring, coaching, or supervising personnel
• 2+ years of experience in operations support, or a related discipline.
• Experience managing projects, resources, schedules, deliverables, and customer expectations.
• Demonstrated ability to build and maintain strong customer relationships.
• Strong project management, organizational, problem-solving, and time-management skills.
• Excellent written, verbal, and presentation communication skills.
• Strong business acumen with an understanding of project financials, resource planning, forecasting, and risk management.
• Proficiency with Microsoft Office applications.
• Familiarity with aerospace manufacturing and highly regulated industry environments.
• Strong process-oriented mindset with a focus on continuous improvement.
• Ability to work effectively in a fast-paced, team-oriented, and global environment.
• Ability to work occasional extended hours to meet business and customer deadlines.
• Ability to use personal transportation to visit customer locations as required.

Pay Range: $65,000 - $80,000 Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements This role is considered a hybrid role located in Windsor Locks, CT with 80% of your time spent onsite .

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working first shift hours (7:30am – 4:00pm, flexible).
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Citizenship requirement: Due to the nature of the work, U.S. citizenship is required

Travel requirements: Due to the nature of the work, 5% of travel may be required

Benefits = Full-time (Regular)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability