Operations Project Manager

• We’re looking for a Junior to Mid Level Operations Project Manager to join one of our Service Operations teams at Workwize
• You’ll be embedded in one of our core services — Retrievals, Delivery, Procuring, Warehousing, or M&D — but the role is the same across all of them: own and drive operational improvement
• You’ll own multiple improvement projects simultaneously, working from root cause through to measurable impact
• This role suits someone who thrives in ambiguity, communicates proactively, and is energised by turning complex operational challenges into scalable solutions
• Own ~2 concurrent improvement projects within your assigned service, from problem definition through to measurable outcome
• Identify root causes behind operational inefficiencies, SLA misses, and escalation patterns — and design solutions to fix them
• Track performance before and after changes to validate impact and ensure sustainability
• Work cross-functionally with Technology, other SO teams, and external partners to implement solutions
• Communicate proactively on progress, risks, and blockers — without being prompted
• Engage directly with clients or suppliers when complex scenarios require it

Benefits

• Dynamic Work Place: Work flexibly with hybrid and remote options, plus the ability to work from anywhere for up to four weeks each year.
• Diverse, Global Team: Collaborate with a diverse team across cultures, unified by English, and anchored by our Amsterdam headquarters.
• Heart of Amsterdam: Enjoy the centrally located headquarters in Amsterdam with scenic views of the iconic canals.
• Monthly Team Events: Connect and celebrate with regular team events, meet-ups, and milestone celebrations in Amsterdam..
• Time to Recharge: Take advantage of vacation policies tailored to your region, ensuring work-life balance wherever you are.
• Home Office Budget: Receive a MacBook and a home office budget to ensure you’re set up for success anywhere.- Comfortable in ambiguity — you can refine the problem as you go
• Clear, proactive communicator — surfaces risks and updates without being asked
• Ownership mentality — you see things through end-to-end rather than stopping at handoffs
• Strong structured thinking and problem-solving ability — you break problems down before jumping to solutions
• Data-driven — you use metrics to prioritise and validate impact
• 1- 4 years of experience in project-based, operational, or consulting environments (a guide, not a strict requirement — how you think matters more than where you’ve been)
• Experience in operations, logistics, or service delivery
• Exposure to SLAs, operational dashboards, or cross-functional delivery
• Background in consulting or a fast-growth startup