Operations Quality Specialist

• Inspect compliance with SOPs during unloading, sorting, and loading operations.
• Monitor operational issues such as misdelivery, parcel damage, and improper handling.
• Correct SOP violations on-site and issue rectification notices when necessary.
• Monitor core distribution and operational quality indicators.
• Prepare daily, weekly, and monthly quality reports.
• Analyze quality data and trends to identify potential issues.
• Issue early warnings for recurring or significant quality problems.
• Handle operational abnormalities involving parcel damage, loss, and other quality-related incidents.
• Conduct verification and investigation of reported abnormalities.
• Coordinate accountability and corrective actions.
• Ensure proper closure and documentation of cases.
• Handle quality-related disputes and arbitration cases involving outlets and distribution centers.
• Collect and review supporting documents and arbitration materials.
• Conduct internal assessment and determine accountability.
• Follow up on the resolution and closure of cases.
• Promote and implement headquarters-mandated SOPs and quality standards.
• Conduct training for frontline operational employees.
• Provide case-based training and warning education based on actual quality incidents.
• Ensure employees understand and comply with required operational standards.
• Analyze the root causes of recurring and high-frequency quality problems.
• Develop corrective and optimization plans.
• Coordinate with relevant departments to implement improvement initiatives.
• Monitor and track the effectiveness of corrective actions.
• Conduct special quality audits and investigations as assigned.
• Participate in quality-related system development and improvement projects.
• Perform other temporary or special tasks assigned by the immediate supervisor.

Qualifications:

• Bachelor's degree in Industrial engineering or any related courses.
• With at least 3 years of relevant working experience
• Knowledgeable in logisctic SOP
• Can start ASAP
• Willing to work onsite (Monday-Friday)