Operations Queue Analyst

About the Job

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

The Role

The Operations Queue Analyst facilitates the flow of Radiology studies through the PACS system, ensuring the studies are assigned to the Radiologists and reported in a timely manner.

This is a full time, remote position with a schedule of Thursday-Monday 12:00pm-8:30pm CST.

Job Functions

• Monitor all incoming volume and radiologist schedules to efficiently manage all radiology studies
• Ensures turnaround times are met according to the client’s contractual times
• Document all communication and action taken on individual studies
• Manage Level One auto-assignment settings
• Provide ongoing, timely communication between Radiologists, operations, and all sites to ensure study completeness
• Maintain open communication with the Radiologists, Operations staff, and management
• Additional project-based responsibilities

Preferred Talents

• Strong organizational skills and close attention to detail
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Adaptability, flexibility, and comfortable working in a fast-paced environment
• Possess an in-depth understanding of radiology medical terms, concepts, procedures, and study modalities
• Experience monitoring and meeting deadlines in a fast-paced environment

Qualifications Preferred

• Graduate from an ARRT accredited School of Radiologic Technology
• Registered Radiology Technologist. (R(RT))
• 2+ years of Customer Support
• 2+ years of telephone-based customer support

Benefits & Perks

• Comprehensive benefits package, including retirement and profit sharing
• Paid time off and flexibility to support your personal life