Operations Reporting Analyst

Position Description

Step into an exciting, fast-paced role that empowers motivated professionals to accelerate their career growth within a supportive global organization. It is ideal for detail-oriented talent looking to deepen their operational expertise, optimize key business processes, and deliver high-value support for international clients. As a Reports Analyst, you will manage daily operational transactions, execute data reconciliations, resolve discrepancies, and compile core performance reports to maintain peak quality and compliance standards.

Your future duties and responsibilities

Operational Processing

• Perform operational processing activities across the Private Debt Operations function, including transaction processing, reconciliations, validations, investigations, referential data maintenance, and other operational support activities.
• Review operational reports and supporting documentation to identify discrepancies and escalate issues when appropriate.
• Maintain complete, accurate, and timely operational records while complying with established Standard Operating Procedures (SOPs), operational controls, and service levels.
• Handle confidential client, investment, and pension related information in accordance with CGI and client information security requirements.

Operational Excellence

• Execute work in accordance with established operational procedures, quality standards, and control requirements.
• Support quality assurance activities, operational reviews, and continuous improvement initiatives.
• Assist in maintaining process documentation, work instructions, knowledge articles, and operational records.
• Identify opportunities to improve operational efficiency, quality, and customer experience.
• Collaboration & Continuous Learning
• Participate in onboarding, knowledge transfer, certification, coaching, refresher training, and quarterly learning updates.
• Work collaboratively with Team Leaders, QA/Subject Matter Experts, client stakeholders, and support teams.
• Maintain current knowledge of operational procedures, business rules, investment operations, and evolving business requirements.
• Support business continuity during onboarding, peak processing periods, planned leave, absenteeism, and other operational requirements.

Additional Responsibilities

• Perform additional operational activities and related responsibilities as reasonably assigned to support evolving client, regulatory, and business requirements.

Required Qualifications To Be Successful In This Role Career Experience

• Minimum of 2 years of experience as a Reports Analyst (or similar role).
• Preferred experience in Financial Services Operations supporting Banking, Wealth & Asset Management, Capital Markets, Lending Operations, Investment Operations, or other regulated financial environments.
• Hands-on exposure to Transaction Processing, Reconciliation, Operational Validation, and Business Process Support.
• Proven background in Operational Controls, Risk Awareness, and Information Security Compliance.
• Active participation in Continuous Improvement and Process Optimization initiatives.
• Demonstrated experience with cross-functional collaboration within Managed Services or Shared Services environments.
• Financial Services Operations
• Investment Operations
• Transaction Processing
• Reconciliation & Exception Management
• Operational Controls
• Data Quality & Validation
• Analytical Thinking
• Attention to Detail
• Problem Solving
• Microsoft Office Suite
• Documentation & Knowledge Management
• Time Management
• Collaboration & Teamwork
• Continuous Improvement

Other Expectations

• Schedule Adherence – Comply with assigned work schedules, overtime requirements (when applicable), attendance policies, and leave procedures.

Training & Certification – Successfully complete all required onboarding, process training, compliance training, and production certification before independently performing production work. Members are expected to maintain required competency through refresher training, quarterly learning updates, and ongoing knowledge assessments.

• Performance Management – Successfully complete the probationary (regularization) period by consistently meeting quality, productivity, attendance, behavioral, and operational expectations. Performance will continue to be reviewed through regular coaching sessions, monthly performance discussions, and quarterly business reviews.
• Quality & Compliance – Perform work in accordance with CGI quality standards, client requirements, operational controls, and information security policies.
• Flexibility – Demonstrate flexibility to support changing business priorities, operational responsibilities, work schedules, and client requirements.
• Work Arrangement – Be willing to 100% Onsite in Mckinley Hill, Taguig
• Professionalism – Demonstrate accountability, teamwork, integrity, and a customer focused mindset while supporting business continuity during peak processing periods, planned leave, absenteeism, and other operational requirements.

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.