Operations Representative

For over 20 years, Jones Logistics has focused on delivering dedicated services, freight brokerage, and managed transportation to clients across the United States. The expertise of Jones Logistics has evolved beyond general transportation to include more specialized services such as dedicated logistics, brokerage capabilities, flatbed, heavy haul, transportation of forestry by-products, and an oil and gas services division. Regardless of industry, the team at Jones Logistics locates the right resources for any transportation or logistics requirement.

Operations Representative Job Description

Jones is looking for clever and driven people who are eager to develop a career in a fast-paced industry. As an Operations Representative, you are responsible for developing existing and seeking new customer relationships by being a pivotal cog in their supply chain and logistics divisions. Team members, including you, work to nurture and maintain relationships with the tens of thousands of carriers who collaborate with us to keep their drivers loaded and making money seven days a week. Your job focuses on offering a variety of logistics services and solutions tailored to our customers’ dynamic and multi-faceted manufacturing and shipping needs

Responsibilities

• Develop, maintain, and manage client relationships
• Negotiate and execute hundreds of loads per day to keep carriers rolling and customers happy
• Effectively utilize HubSpot, Turvo, DataDocks, Dialpad, and many other technology interfaces for customer and carrier freight management
• Navigate Jones’ proprietary software to manage customer supply chains
• Build relationships with internal departments to ensure client transactions are processed accurately and efficiently
• Attend continuous education programs to fully engage in learning the industry, market, and business

Qualifications

• Bachelor's degree or commensurate experience preferred
• Previous supply chain or transportation experience helps, but isn't required
• Strong customer service and relationship-building skills
• Exceptional verbal and written communication skills
• Comfortable dealing with regular situational ambiguity
• Motivated to reach and exceed quotas
• Ability to remain resilient in an aggressive and competitive environment
• Understands the importance of self-motivation, time-management, and organizational skills
• Thrives in a fast-paced environment that requires problem-solving and decision making
• Ability to work independently and in a team setting

What's in it for you?

• Operational support
• Base plus commission plan
• Fun, energetic and casual work environment
• Paid community outreach/volunteering opportunities
• Career advancement opportunities
• Medical, Dental, Vision, Disability, Life Insurance, and 401K