OPERATIONS RISK & SYSTEMS COORDINATOR (C2)

POSITION: OPERATIONS RISK & SYSTEMS COORDINATOR (C2)

DEPARTMENT: OPERATIONS

LOCATION: CAPE TOWN

Do you spot problems before they become problems and enjoy finding smarter ways to get things done? We’re looking for a hands-on, solutions-driven Dynamo who can turn data into insights, keep Ops systems and processes on track, and work across teams to strengthen how we operate. If you thrive on solving operational challenges, improving processes and making things work better, this could be the opportunity for you.

PURPOSE OF THE POSITION: To provide operational, analytical, administrative, and project support to the Operations Risk & Systems Manager by coordinating risk management activities, compliance monitoring, systems administration, reporting, project execution, and follow-up actions. The role ensures that initiatives are implemented effectively and that operational standards are consistently maintained across the business.

KEY RESPONSIBILITIES:

1. Systems & POS Coordination

• Coordinate POS incidents and escalations to the relevant stakeholders
• Monitor system uptime and recurring issues
• Support system testing, rollouts and implementation activities
• Maintain user documentation and process guides

2. Reporting, Dashboards & Data Analysis

• Produce accurate and timely operational reports and management reporting packs
• Maintain dashboards and analyse operational trends and exceptions
• Identify and escalate key risks, exceptions and overdue actions

3. Stakeholder & Operational Support

• Coordinate operational queries and stakeholder support across stores, countries and support functions
• Coordinate follow-up actions and drive timely resolution of operational issues

4. Risk & Compliance Coordination

• Coordinate risk assessments and maintain accurate risk registers/risk profiling
• Monitor risk and compliance submissions across stores and countries
• Track audit findings, corrective actions and outstanding risk actions through to closure

5. Policy & SOP Management

• Maintain accurate and up-to-date policies, SOPs and operational documentation
• Coordinate reviews and updates of operational documentation
• Track and support implementation of policies and SOP changes

6. Loss Prevention & Risk Monitoring Support

• Compile and maintain shrinkage, theft, fraud and incident reporting
• Monitor high-risk stores and exception reporting
• Support investigations and track preventative actions

7. AI, Automation & Digital Process Improvement

• Identify and implement opportunities to use AI, automation and digital solutions to improve operational efficiency
• Support the development and enhancement of automated reporting and dashboards
• Maintain and improve automated solutions and workflows

8. Health & Safety Coordination

• Maintain H&S records, registers and monitor compliance reporting
• Coordinate H&S meetings, actions and follow-ups
• Support H&S audits, inspections and emergency preparedness activities

9. Information & Platform Administration

• Maintain operational information platforms and ensure information is organised and accessible

10. Ad Hoc

• Support ad-hoc business initiatives, special assignments and urgent operational requirements as required

JOB REQUIREMENTS:

• Relevant tertiary qualification
• 3 years' relevant experience in retail, systems and reporting
• Proven track record of risk, compliance, auditing and loss prevention
• Strong data analysis, reporting and dashboard experience
• Proven track record of working independently and collaborating with multiple stakeholders across Operations, IT, Finance, and external service providers.
• POS and operational systems experience will be advantageous
• Exposure to Health & Safety is advantageous
• Experience in AI, automation and digital process improvement is advantageous
• Advanced Google Workspace skills, particularly Google Sheets, AppSheet and Looker Studio
• Willingness to travel
• South African Citizen

Competencies required: Honesty; Passion; Resourcefulness; Attention to detail and

accuracy; Planning, organising and coordination; Strong communication and stakeholder

management skills; Confidence and decisiveness; Ability to manage multiple priorities and

follow through on actions; Ability to work independently and collaboratively; Process

improvement and optimisation mindset; Analytical and problem-solving skills.

CLOSING DATE: 21 October 2026

Work Location: In person