Operations, Sales Operations Manager

Description Applicants should be available and willing to work on site and/or from home depending on business needs Operations, Sales Operations Manager Position Overview As a Sales Manager Operations, you oversee Team Leaders or Senior Team Leaders across programs or 1-2 lines of business (LOBs), ensuring consistent delivery of program or LOB KPIs and maintaining strong operational governance and policy compliance. You manage the performance, drive engagement and foster development of your team.

Key Responsibilities

• Oversee and ensure consistent achievement of sales-specific KPIs and targets, such as (Revenue, Conversion Rate, Upsell/Cross-sell, Average Order Value (AOV), Customer Acquisition Cost (CAC)
• Drive team performance and engagement through data-driven analysis, regular forecasting, targeted skill development, high-impact sales incentives, gamification strategies, and structured career development paths to improve talent retention.
• Develop and execute comprehensive sales strategies to optimize funnel conversion and maximize revenue growth across all assigned lines of business.
• Conduct rigorous pipeline audits and lead volume analysis to identify growth opportunities and mitigate risks in the sales cycle.
• Manage, optimize, and implement advanced performance management frameworks, leveraging data analytics to provide actionable insights for real-time coaching and continuous sales improvement.
• Partner with marketing and product teams to refine value propositions, messaging, and sales collateral based on real-world customer feedback.
• Oversee forecasting accuracy, ensuring reliable revenue projections and resource allocation for short-term and long-term business goals.

Requirements & Core Competencies:

• Minimum 1 year of experience as an Operations Manager
• B2B & B2C Proven experience
• Management in Sales and/or Retentions with proven experience
• B2+ English Level
• Schedule flexibility - Mandatory
• Sales-driven decision making and revenue focus
• Prospecting, negotiation, and closing techniques
• Relationship management and consultative selling
• Data-driven sales forecasting and pipeline analysis
• Leadership competencies:
• Providing leadership and building effective teams
• Leading change and inclusion of digital solutions
• Managing various stakeholders
• Develop Motivational Strategies & Sales Techniques

Functional Competencies:

• Deep expertise in sales methodologies (e.g., SPIN, Challenger, Sandler) and sales funnel optimization
• Proficiency in managing high-volume sales metrics, including quota attainment, conversion ratios, and churn reduction strategies
• Demonstrated ability to coach team members on objection handling, value proposition articulation, and closing techniques
• Strategic ability to translate business goals into actionable sales strategies and campaigns
• Strong proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales analytics platforms to track and maximize ROI

Qualifications:

• 2+ years of experience in operations; 2+ years of progressive managerial experience
• Bachelor's degree in Business Administration, Operations Management, or any related field, desirable
• Relevant certifications or specialized training in Sales/ Retentions are a plus

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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