Operations Senior Associate Manager | Gatewalk

As a SENIOR OPERATIONS ASSOCIATE, you will be responsible in handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the

strategic direction and objectives of the Operations Department in his/her specific mall

assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions

and processes his/her specific mall building assignment.

o Mall Operations

o Safety, Security, and Sustainability

o Facility Management

• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the

compliance of merchants, customers, and sub-units in the established mall operating

systems and procedures.

• Assists in the implementation of cost savings initiatives and sustainability projects in

his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).

• Assists in the documentation and analysis of statistical data and reports to identify

causes of operations-related problems and develops sound recommendations for

improvement of policies and processes.

• Assists in the identification, documentation, and communication to Management of any

Health & Safety risk related to the Mall building that may affect employees, merchants,

contractors, mall patrons & the general public.

• Assists in the implementation of maintaining high-quality property standards through

daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting,

assets & equipment) and security control for mall premises incl. parking, service areas,

toilets, and other common areas.

• Assists in the effective handling of all conflicts and dispute situations amongst

merchants, customers, mall visitors with help of security, in a smooth manner avoiding

any disruption to mall operations.

• Prepares and submits the following Reports:

o Summary of Daily Operations Inspection and Monitoring

o Summary of Cost Savings initiatives and projects

o KRA setting and monitoring for Operations Staff

• Performs other management mandated functions.

Qualifications for this position include:

• Graduate of BS Business Administration, Engineering or any business/technical related

course

• Minimum of one (1) year related work experience in Operations Management in retail and

property management industries

• Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS

Excel, and MS Visio as well as other specialized software like SAP or Oracle

• Above Average level of oral and written communication skills including negotiation,

presentation, facilitation, and training at all levels of the organization

• With an average level of project management, planning, people management, and

leadership

• With an average level of understanding of the mutual interconnection of financial and

business of the organization