Operations Service Coordinator

Join us as an Operations Service Coordinator in a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands.

Requirements:

Responsibilities

• Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
• Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
• Advocate customer needs and issues cross-departmentally
• Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
• Ensure comprehensive end user support on own projects
• Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed

Minimum Qualifications

• Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
• Advanced Excel knowledge
• Adequate analytical and problem solving skills
• Customer oriented mindset and can-do attitude
• Great communication and presentation skills
• Fluent English & Hungarian

Preferred Qualifications

• Hebrew/Russian/French/German/Spanish knowledge is an advantage

What We Offer:

• Working on state-of-the-art technology with an international team
• Wide range of benefits: healthcare, home office allowance
• Remote working model
• Career path internally
• Learning & development opportunities

City:

Budapest

About FORM:

FORM powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM solutions include the AI-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. With more than 25 years of experience, FORM supports 100,000+ global users from some of the world’s more recognizable global brands in 45 countries.