Operations Services

Operations Services Coordinator/Manager

Randy’s Donuts | Cypress, CA

**our office is currently in Inglewood, CA. We will be moving to Cyrpress, CA in the next 3-6 months.

Randy’s Donuts is seeking an organized, detail-oriented Operations Services Coordinator to support our growing network of corporate, franchised, and licensed locations. This role helps keep our ordering platforms, loyalty program, catering channels, reporting, and operational resources running smoothly.

The ideal candidate is comfortable working with technology and spreadsheets, enjoys solving problems, and can manage multiple priorities while following through on the details. This position works primarily from our corporate office, with occasional visits to locations for projects and operational support.

What You’ll Do

• Manage delivery and online ordering platforms: Serve as the primary contact for third-party delivery partners and Olo, resolve issues, review performance, and partner with Marketing on promotions.
• Coordinate catering operations: Support catering across Olo, ezCater, and other channels, including platform coordination, customer inquiries, and accurate order entry.
• Support our loyalty program: Manage day-to-day Paytronix activities, assist customers, and collaborate with Marketing to execute loyalty promotions.
• Maintain menus and pricing: Coordinate with Marketing and IT to ensure menu items and pricing are accurate across ordering platforms.
• Coordinate nutrition and allergen information: Work with our third-party partner to maintain product information, including updates for limited-time offerings.
• Support new store openings: Coordinate vendor setup and follow up on outstanding items.
• Manage licensed location and house account support: Communicate product updates, maintain order guides, coordinate invoices, and verify orders are entered accurately in Revel.
• Maintain production data: Update production spreadsheets and assist with product category analysis.
• Organize communications and resources: Support brand standards and procedures, distribute marketing materials, and maintain company resource libraries.
• Prepare operational reports: Compile and analyze sales, product mix, inventory, void, waste, and location performance data to identify opportunities for improvement.

What We’re Looking For

• Experience in operations support, administrative coordination, restaurant technology, or a similar role.
• Strong organizational skills and the ability to manage multiple deadlines.
• Proficiency with Microsoft Excel or Google Sheets, including organizing data, using formulas, and preparing reports.
• Comfort learning and troubleshooting software platforms.
• Strong written and verbal communication skills.
• Attention to detail when working with pricing, menus, invoices, and reports.
• A proactive approach to resolving issues and following projects through to completion.
• Ability to work independently and collaborate with Operations, Marketing, IT, vendors, and location teams.

Preferred Qualifications

• Experience in a restaurant, food service, retail, or franchise environment.
• Familiarity with Revel, Olo, Paytronix, ezCater, or third-party delivery platforms.
• Experience supporting multiple locations, catering operations, or new store openings.

Position Details

• Job type: Full Time
• Work location: Primarily in person at our corporate office, with occasional location visits (infrequent)
• Pay: $30-$35 per hour.
• Schedule: Monday-Friday 9am-5:30pm (30 minute off-clock lunch)
• Benefits: ACA Health Insurance Contribution

How to Apply

Submit your resume and a brief introduction highlighting your experience with operations, reporting, technology platforms, or restaurant support.

Pay: $30.00 - $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Work Location: In person