Operations Ship Manager

Responsibilities

• Manage and lead end-to-end fulfillment center operations during assigned shift (Day, Evening, and Night)

• Act as the shift leader, supervising section managers/supervisors and frontline associates.

• Ensure smooth and stable shift execution while meeting KPIs in Operation, Safety, Quality, Customer Service, and Cost.

• Take full accountability for labor planning, productivity, and resource allocation within the shift.

• Resolve real-time operational issues, ensuring minimal disruption to customer service.

• Conduct shift performance monitoring, reporting, and handover to the next shift/Site Manager.

• Enforce compliance with company policies, SOPs, health & safety, hygiene, and security standards.

• Support Site Manager in driving continuous improvement, Lean initiatives, and process optimization.

• Lead workforce engagement within the shift, ensuring motivation, discipline, and performance development.

• Act as a deputy to Site Manager when required, ensuring operational continuity.

Qualifications

• Bachelor’s Degree in Supply Chain, Logistics, Engineering, Business, or a related discipline (or equivalent experience).

• Minimum 5 years of experience in a Distribution Center or Fulfillment/Warehouse environment, with at least 2 years in a supervisory or managerial role.

• Proven track record of leading large teams (70 staff per shift) in a fast-moving, high-volume, and complex logistics/retail/e-commerce environment.

• Strong leadership skills with a hands-on, results-driven management style, capable of inspiring and motivating teams.

• Demonstrated ability to manage shift-level KPIs (productivity, cost per order, accuracy, OTIF) and improve performance.

• Solid understanding of warehouse systems (WMS, OMS) and proficiency in MS Office applications.

• Excellent problem-solving, decision-making, and conflict-resolution skills under time-sensitive conditions.

• Strong commitment to safety, quality, and customer service excellence.

• Good command of English; strong communication and reporting skills.

• Positive, proactive, and adaptable mindset with a passion for continuous improvement

• Flexible to work rotating shifts (day/night), weekends, and peak periods.

• Can do 6 day / week and work in shift