Operations Specialist

About MoneyGram

Did you know there are 1.4 billion people in the world that are financially underserved by traditional banks? 🤔

In many cases, people that depend on remittances being sent or received, often across different countries. Sometimes even across different continents. MoneyGram impacts the daily life of 1.5 million customers, connecting families and businesses across borders.

By relying on a vast network of agents, by being present in 200+ different countries, and by developing cutting-edge payment technology, MoneyGram is paving the way for global financial fairness and inclusion!

Will you join us in our journey?

What you will get to do as an Operations Specialist

• Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations.
• Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships.
• Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes.
• Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files.
• Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery.
• Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards.

What you will need to be successful

• High School Diploma or GED required. Bachelor’s degree in finance, Accounting, Business, or related field preferred.
• 4+ years of experience in bank operations, partner support, or financial services.
• Experience in settlement reconciliation, inventory management, and troubleshooting technical issues.
• Previous experience with MoneyGram products, POS systems, or financial institutions preferred.
• Strong analytical and problem-solving skills with the ability to resolve complex financial issues.
• Experience with reconciliation processes, financial reporting, and settlement systems.
• Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat).
• Detail-oriented with strong documentation and audit trail management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications.
• Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines.
• Strong understanding of financial regulations, audit requirements, and risk mitigation practices.
• Experience in driving process improvements and system efficiency.

About MoneyGram

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital.