Operations Specialist

We are seeking a talented individual to join our Operations team. This role will be based in Tianjin.

We will count on you to:

• Provide operation support to business teams in the area of Placement, Policy Servicing, and Fiduciary (Billing, Accrual, Reconciliation, Collection, and etc.).
• Perform operation activities according to SOP (Standard Operation Procedure) and ensure SLA (Service Level Agreement) requirements are met.
• Operation activities include checking supporting documents, entering data in systems, generating slips, reviewing policy documents, filing documents, communicating with brokers / insurance companies to collect and clarify information, and etc.
• Adhere to compliance requirements and other company policies.
• Complete ad hoc tasks assigned by supervisor such as system test, report generation, data analysis, operation document update, training support, staff coaching, project support and etc.
• 向业务团队提供涉及保险排分，保单服务，和营收记录与收款（营收开单记录、预提记录、对帐和收款等）相关的运营支持。
• 根据SOP（标准操作流程）进行运营操作并确保其符合SLA（服务水平协议）所规定的要求。
• 运营操作的内容包含检查支持文件，在系统中进行数据录入，生成单据，审阅保单文件，文件归档，与经纪人 / 保险公司沟通以收集或澄清信息等。
• 遵守合规要求与公司的各项政策制度。
• 完成主管分配的其它任务，如系统测试，报表制作，数据分析，运营文件更新，培训支持，员工带教，项目支持等。

What you need to have:- Bachelor degree

• English level: CET 6 certificate is preferred
• Working experience in insurance industry in the area of servicing or operations is highly preferred
• Working experience of operation management support - staff training and coaching, reporting, and data analysis - is preferred
• Details focused, good at data analysis with excel
• Good communicator, collaborator, and problem solver.
• Team player, independent thinker
• Able to work under pressure
• 大学本科
• 英语水平：具有CET 6证 <![CDATA[Client Relationship and Delivery Manager – QLD, VIC and WA Valuations We are seeking a talented individual to join our Valuation Services team at Marsh. This role will be based in Melbourne or Brisbane. This is a hybrid role that has a requirement of working at least three days a week in the office. Client Relationship and Delivery Manager – QLD, VIC and WA Valuations Marsh Valuation Services specialises in the valuation of property, infrastructure, plant and equipment assets across the Pacific region, with a particular focus on financial reporting and insurance valuations.

In this senior role, you will partner with the Head of Valuations to lead client relationships, delivery and portfolio growth across private sector clients in Victoria, Queensland and Western Australia.

You will work closely with experienced valuers to deliver high-quality outcomes on significant engagements across a range of industries.

We will count on you to:

• Oversee and deliver significant valuation engagements across property, infrastructure, plant and equipment assets
• Lead and support valuers across multiple projects, ensuring timelines, budgets and quality standards are met
• Build and maintain trusted relationships with key clients and stakeholders to support retention and growth
• Contribute to business development by preparing approaches, proposals and client presentations
• Provide technical advice and quality assurance oversight to help ensure consistency, accuracy and compliance across deliverables
• Use commercial judgement to support financial management, project profitability and resource planning, and represent Marsh internally and externally

What you need to have:

• AAPI with CPV qualification
• Significant experience in valuations, ideally across property, infrastructure, plant and equipment assets
• Demonstrated people leadership, stakeholder management and project management skills
• Commercial acumen with experience managing budgets, profitability and resource planning, plus availability to travel interstate, nationally and internationally as required

What makes you stand out:

• Experience in insurance and financial reporting valuations
• Experience leading large or complex valuation engagements across multiple industries A track record in business development, proposal preparation and portfolio growth

Why join our team:

• Work with some of the region’s largest and most diverse entities supporting them with their non mortgage valuation needs
• Make your mark – you are encouraged to influence and develop the business leading to visible results from your actions
• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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