Operations Specialist

Who you are

• Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
• Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
• Excellent organizational and time management skills
• Strong attention to detail, with an ability to zoom out and understand the bigger context of your work
• Proven track record of data-based problem-solving with the ability to think on your feet
• Experience in a warehouse or hands-on operations environment
• Strong interest in biking, bikeshare, sustainable transportation, and city planning
• Familiarity with AI tools to strengthen day-to-day productivity

What the job involves

• As the Operations Specialist, you will support the General Manager of Bluebikes in developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience
• You’ll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Bluebikes system
• If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!
• Ensure smooth daily field operations: monitor performance, create/refine playbooks and SOPs, support workforce planning, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
• Own end-to-end processes like invoicing and asset tracking to support the success of the business
• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
• Support the Bluebikes team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
• Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude

Benefits

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
• Family building benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program