Operations Specialist

Job Purpose

This role is responsible for coordinating and assisting the Sales Team with the ongoing growth of the cloud business across Thailand and APAC. The ideal candidate possesses a deep understanding of the SaaS reseller business model and is passionate about new technology and consulting. You will work closely with Sales and cross-functional teams to drive business through workflow standardization and process optimization for our strategic partnerships with Google, Microsoft, and other leading technology providers.

Key Responsibilities:

Operations

● Develop and execute the company’s operations workflow, ensuring alignment with the SaaS reseller

ecosystem.

● Standardize and scale internal processes through cross-team collaboration to improve operational efficiency

and business velocity.

● Verify orders, including customer personal information and payment details; issue sales transaction invoices

and manage the vendor registration process.

● Maintain and update sales and customer records, and assist in compiling monthly sales reports.

● Maintain relationships and direct customer feedback to the relevant internal departments.

● Consult with the legal department in contract management and billing.

Procurement

● Ensure that procurement processes comply with company policies and legal regulations, including supplier

selection, contract signing, and procurement execution.

● Control procurement costs and optimize procurement processes to improve efficiency.

● Collaborate with finance, operations, and delivery departments on cost accounting, and support the sales

team in formulating pricing strategies.

● Manage supplier relationships, ensuring contracts comply with company policies and legal regulations.

Data Analysis and Reporting

● Collect and analyze data to develop corresponding operations strategies.

● Regularly submit the reports to management, providing decision support and recommendations.

AI Adoption & Automation

● Proactively leverage Generative AI and AI automation tools to streamline operations and reduce repetitive

manual tasks.

● Identify opportunities for AI-driven process improvements across the sales and procurement lifecycle.

Risk Management

● Analyze and evaluate risks in operations activities and take measures to manage and control them.

● Handle issues and disputes in the workflow process to ensure the smooth execution of procurement activities.

Qualifications:

● Bachelor’s or master’s degree in Business Administration, Economics, or related fields.

● At least 2 years of work experience in operations, business process management, or procurement, specifically

within a reseller or service-based environment.

● Familiarity with the cloud product business model and the operational nuances of multi-vendor distributions.

● Proficiency in MS Office (especially Excel) and ERP systems.

● Strong data analysis and logical thinking skills, capable of formulating reasonable procurement strategies.

● Excellent communication skills and team spirit, able to effectively coordinate work across departments.

● Detail-oriented, responsible, and able to manage and resolve issues under pressure.

Open-minded and adaptive to using AI tools (e.g., Gemini, ChatGPT, or workflow automation) to enhance

individual and team productivity.

● Fluent in both verbal and written English.