Operations Specialist

Location: Portage or Merrillville

Salary Classification: Non-Exempt

Reports to: Branch Manager

Position Summary

At U S Federal Credit Union, the Operations team ensures seamless, secure, and efficient back-office support to protect our members and deliver superior service. We are proud to offer roles that contribute to a safe and compliant operating environment through diligent processing of ACH, wires, fraud disputes, and other critical functions.

The Operations Specialist is responsible for performing essential back-office operations including ACH processing, wire transfers, dormant accounts, fraud, and other account maintenance. The role supports the credit union’s internal and external service goals and works closely with frontline teams to ensure member needs are met.

Key Responsibilities

·       Process ACH files, wire transfers, share drafts, ATM processing, and card transactions.

·       Reviews all new accounts to ensure compliance with required documentation, KYC/CIP and funding requirements

·       Handle daily incoming mail and process deposits, payments, address changes, name changes, and account closures.

·       Manage bill pay, remote deposit capture, certificate renewals, subpoenas, and power of attorney requests.

·       Assist with IRA administration and validate cross-departmental data entry.

·       Support handling of deceased member accounts and dormant accounts.

·       Work E-Oscar disputes and ensure timely credit bureau corrections.

·       Finalize wire approvals and provide expertise on fraud and dispute resolution.

·       Assist in ensuring compliance with Regulation E, D, NACHA, and other applicable rules.

·       May perform other duties related to general operations of the credit union.

Qualifications:

Required:

·       Minimum 2 years of experience in financial institution operations or back-office roles.

·       In-depth knowledge of ACH, wire transfers, fraud resolution, and compliance procedures.

·       Strong understanding of credit union regulations and operational risk management.

·       Excellent analytical, and organizational skills.

·       Strong collaboration and communication skills, especially cross-functionally.

Preferred:

·       Experience working in a credit union or similar regulated financial institution

·       Knowledge of NCUA regulatory reporting requirements

·       Experience with credit union core systems

Additional Expectations

·      Standard office environment, ability to sit for extended periods and perform tasks using a computer

·      Occasional travel may be required for training or audits

We are an equal opportunity employer