Operations Specialist

The Operations Support Specialist provides administrative and logistical support to the transportation operations team. This role coordinates documentation, assists with scheduling, maintains communication with drivers and customers, and helps ensure the smooth day to day functioning of transportation services.

Schedule : Monday to Friday 13:00 - 21:00

Salary : $15,000 mxn per month gross

Additional Benefits:

• $1,000 MXN grocery vouchers
• $500 MXN punctuality bonus
• 4% savings fund

Key Responsibilities

• Assist with dispatching, routing, and scheduling of transportation activities.

• Maintain communication with drivers, vendors, and customers to provide updates and resolve issues.

• Monitor transportation systems and tools to track delivery status, vehicle performance, and route efficiency.

• Prepare and manage transportation documentation, including bills of lading, manifests, and compliance records.

• Input and maintain accurate data in transportation management systems (TMS).

• Support the Operations Manager with special projects, audits, and reporting.

• Ensure compliance with DOT regulations, company policies, and safety procedures.

• Respond to service disruptions and provide real time solutions to minimize impact.

• Maintain organized files and records related to shipments, equipment, and maintenance logs.

• Collaborate with internal teams, including customer service and billing, to facilitate operations.

• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Logistics, or a related field preferred.

• Knowledge and experience with DOT and transportation compliance regulations is a plus.

Skills

• Proficiency in Microsoft Office Suite and transportation management systems (TMS).

• Strong organizational and problem solving skills.

• Excellent verbal and written communication skills.

• Ability to work under pressure in a fast paced environment.

Daily Tasks

• Enter quote opportunities from customer engagements (Email, Phone, Text)

• Monitor assigned front email boxes for customer inquiries

• Stay logged into the phone system

• Review quotes created through AI for accuracy

• Report inaccurate AI created quotes to development team

• Evaluate capacity options for potential quote to customer

• Determine appropriate price to offer customer

• Quote customers with a solution or response declining the opportunity

• Accept customer awarded shipments and provide tracking and pro information

• Utilize partner capacity platform or driver mobile app to communicate load opportunities

• Evaluate partner options vs fleet options before assignment to capacity source

• Utilize the scorecard process to offer and award shipments

• Talk to capacity partners or fleet to confirm assigned load awards

• Discuss Partner quotes with those capacity sources to optimize margin

• Communicate load tenders to capacity partners

• Provide tracking updates to customers

• Document all engagements with customers and capacity sources

• Assist operations leadership in service recovery solutions

• Support all customs and border requirements

• Schedule Mexico partner capacity and drayage services

• Utilize whats app as needed for customer and partner communications