Operations Specialist, Information Governance - Client Services

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities:

The Records Specialist within Information Governance Operations is responsible for implementing aspects of the Firm’s strategic plan relating to the effective management of client information. The Specialist supports the Firm's Records and Governance program by maintaining accurate documentation of retention, storage, and destruction activities within Firm recordkeeping systems. They assist with the coordination, tracking and recording tasks associated with retention policies, ethical wall (information barriers), legal holds and other related processes. The Specialist works closely with the Information Governance Analysts, Technical Support Services team, office records personnel and other members of the Firm Client Services group.

The Specialist requires some knowledge of common technology solutions for storing information in a database format (such as Microsoft Excel, SmartSheet or others) and some exposure to information management or coursework in Computer Science in an educational or work environment. The Specialist primarily works within the Information Governance but may interact with members of the practice groups, office staff and internal teams to gather and record process tracking information.

Required Qualifications:

The Information Governance Operations Specialist is responsible for implementing aspects of the Firm’s strategic plan relating to the effective management of client information. The Specialist assists with the coordination, tracking and recording tasks associated with retention policies, ethical wall (information barriers), legal holds and other related processes. The Specialist works closely with the Information Governance Analysts, Technical Support Services team, office records personnel and other members of the Firm Client Services group.

The Specialist requires some knowledge of common technology solutions for storing information in a database format (such as Microsoft Excel, SmartSheet or others) and some exposure to information management or coursework in Computer Science in an educational or work environment. The Specialist primarily works within the Information Governance but may interact with members of the practice groups, office staff and internal teams to gather and record process tracking information.

Required Qualifications:

• Bachelor’s or Associate’s degree in fields related to computer science, information science or related field is preferred. Relevant work experience will also be considered.
• Experience or exposure to information management, databases or coursework in related field.
• Substantial familiarity with Microsoft Office products, SharePoint or Smartsheet required.
• Experience working in business or professional services environment.

Jones Day offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The starting salary range for this Cleveland position is $70,000 to $80,000.

Jones Day is an Equal Opportunity Employer