Operations Staff

Asia Air Ambulance is looking for,

2 person x operations staff

To work in this position. We are looking for anybody who fits into the descriptions below.

• A good communication skill - Any person who have a good command of English and communication skills to coordinate in our transports.
• Able to work in shift and flexible with time - work from office on your day shift and work from home during your night shift!
• New graduates and inexperience candidates are welcome - we will show you how it all works.
• High Proficiency in English - we use a lot of emails! Your English is important in all aspects - reading, writing and speaking.

Job Summary:

Coordinate and handling transport requests for clients through a list of providers for

• Air ambulance
• Commercial flight
• Ground ambulance
• Non-ground ambulance transportation

In a timely manner, all requests need to be answered, scheduled, assigned and dispatched in accordance to our company procedures and protocols.

Main Responsibilities on your shift:

• Produce quotations for clients
• Monitoring transport status, precisely and with good logics
• Keeping related parties of updates during the transport
• Coordinate with service providers and clients by emails and calls
• Communicate with team members and our doctor and nurse who is on the transport
• Saving all the related work files on our system

Key Qualifications:

• High Proficiency in English - reading, writing and speaking
• Proficiency in Microsoft Word, Microsoft Excel and Google mail
• Multitasking and prioritizing tasks, cases, and inquiries
• Understanding when cases need to be escalated to a supervisor
• Ability to work independently, take initiative and forward thinking
• Bachelor’s Degree preferred, but not required
• Newly Graduates are welcome
• 1 month bonus minimum guaranteed annually
• Ability to work as a team
• Able to work in shift
• Night Shifts are a work from home basis, where you will be quoting to client's request, answering emails, coordinating and monitoring ongoing transportation
• Candidates within 10 km. radius is preferred, but not mandatory