Operations Superintendent

Operations Superintendent

• A trusted leader in traffic management services
• Permanent role – Bayswater head office
• Attractive salary & package inclusions

The Organisation

Since founding in 2017, Overwatch Traffic Services have been contributing to Perth's growth and safety by providing top tier traffic management services to projects around the city and across WA. Their expert team of traffic controllers and traffic management staff deliver outstanding results for every client while prioritising safety on every worksite. Overwatch also provides a comprehensive range of traffic control signage and equipment hire, ensuring no Perth project goes without what it needs to manage on site traffic safely and effectively. Their services span:

• Traffic control solutions
• Traffic management plan development and design
• Permits and RTM approval
• Event management
• Traffic signage and equipment hire
• Benefits & Culture
• Attractive salary package + car, phone and laptop
• 24 office based staff and 200+ casual traffic management staff
• Dynamic and supportive team environment
• Career development opportunities with a growing market leader

The Role

Reporting to the Managing Director and leading the Operations and Scheduling functions, you will take full ownership of day to day delivery across a high volume, fast paced operation. With 50 to 200 projects live at any one time and a large casual, field based workforce delivering across Main Roads WA, building, utility, civil and event projects, this is a role for a decisive operational leader; one skilled at ensuring many moving parts run cleanly and astute with the right judgement calls, thus reducing day to day operational problem solving reaching senior management. Specifically, you will:

• Oversee Operations & Scheduling, ensuring accurate resourcing and potential errors are caught and resolved early
• Own the resource and docket process so paperwork is completed, tracked and reconciled, and billable work is always accounted for
• Hold Operations, Scheduling, Supervisors and staff accountable for performance, process and outcomes, partnering with HR on conduct, attendance and staffing issues
• Look after key clients operationally, spotting and resolving concerns before they escalate
• Identify recurring operational failures and implement practical prevention systems
• Coordinate accurate information workflows across HR, Finance, Operations and Scheduling
• Resolve day to day issues independently, escalating only major commercial, client, safety or employment matters
• Report and review collaboratively with senior management on operational performance, risks, staffing and resources
• Travel occasionally to Kalgoorlie to meet clients & represent the business at regional events
• Need to be available on occasion afterhours or weekends i.e. in an emergency or incident that requires escalation

About you

You are an experienced leader with 5 to 10 years in senior coordination or operations management, ideally gained from within traffic management; however, strong operators from civil construction, logistics, transport, utilities or field services are also encouraged to apply. Additionally, you are:

• Experienced at coordinating 100 to 250+ employees, crews or contractors in a fast moving, multi site, deadline driven environment
• Good at process review and refinement, creating efficiencies
• Commercially aware; you understand that missing dockets, poor resource allocation, overtime and operational errors impact the bottom line
• Cool headed under pressure; guide teams through competing priorities whilst keeping working relationships strong
• Accountable, take ownership and confidently make decisions
• Knowledgeable around relevant WA traffic management & construction industry laws, guidelines and regulations or the self direction to research and learn

If you are ready to take full ownership of a dynamic operations function and be part of a reputable, growing business, please apply now with your resume and cover letter, or call Gemma Schade on [0482 078 402](tel:0482 078 402) for a confidential discussion.

We value equitable recruitment practices and are committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.

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