Operations Supervisor / Assistant Manager – Café Operations

Deli Devi is looking for a capable and proactive Operations Supervisor / Assistant Manager to support the day-to-day management of our café in Koh Phangan.

This is a hands-on operational role combining team supervision, floor management, organization, maintenance follow-up, stock control and basic administration.

The right candidate will be highly observant and organized, comfortable leading a team, and able to identify what needs attention without waiting for constant direction.

Key Responsibilities

Team & Floor Operations

• Supervise and coordinate the team throughout the day.

• Delegate tasks and follow up on their completion.

• Monitor service and workflow across different areas of the business.

• Reallocate team members between service, cashier, kitchen and other areas according to operational needs.

• Support different stations directly during busy periods when required.

• Ensure staff remain productive during quieter periods.

Operational Standards

• Regularly inspect the café and work areas.

• Identify operational, cleaning or maintenance issues proactively.

• Monitor customer service standards and report significant or recurring issues.

• Observe staff performance and communicate relevant feedback to management.

• Help ensure established procedures and standards are consistently followed.

Cleaning & Maintenance

• Coordinate scheduled cleaning and maintenance tasks.

• Follow up on completion and quality.

• Identify equipment or facilities requiring attention.

• Coordinate minor repairs and report larger issues to management.

Stock & Administration

• Assist with stock checks and inventory organization.

• Maintain simple stock and operational records.

• Complete basic computer and administrative tasks.

• Prepare documents, price tags and other operational materials using existing systems and templates.

Communication & Reporting

• Provide clear updates to the owners regarding important operational matters.

• Track larger tasks and provide regular progress updates.

• Escalate issues requiring management decisions.

• Contribute practical ideas for improving daily operations.

High-Season Operations

During high season, the position becomes more focused on active floor management. The Operations Supervisor is expected to monitor workflow closely, respond quickly to bottlenecks and reorganize the team according to changing demand.

The ability to remain calm, prioritize and make practical day-to-day decisions during busy periods is an important part of the role.

Candidate Profile

We are looking for someone who is:

• Proactive, observant and well organized.

• Confident coordinating and supervising a team.

• A clear and respectful communicator.

• Comfortable making day-to-day operational decisions.

• Strong at prioritizing and following up.

• Hands-on and comfortable supporting different areas of the operation when required.

• Comfortable with basic computer and administrative work.

• Responsible, dependable and solution-oriented.

Previous experience as a Supervisor, Team Leader, Assistant Manager, Restaurant Supervisor, Café Supervisor or similar operational position is preferred.

Experience in hospitality, restaurants, cafés or F&B operations is an advantage.

Thai nationality required. Excellent Thai communication skills are essential for coordinating with the local team and managing day-to-day café operations. English communication skills are an advantage.

Schedule & Compensation

Low season: 5 days/week, 8 hours/day.

High season: Normally 6 days/week, with working hours scheduled around the busiest operating periods.

An extended high-season schedule of 6 days × 8 hours may also be available with increased compensation.

Salary: 22,000–27,000 THB/month depending on schedule and experience + performance bonus.

Additional monthly performance bonus based on leadership, operational performance, organization, communication and ownership.

Location

Deli Devi – Koh Phangan, Surat Thani

This is an excellent opportunity for someone who enjoys hands-on operations, coordinating people and taking increasing responsibility within a growing business.