Operations Supervisor / Assistant Manager - FREIGHT FORWARDER

Job Responsibilities

1. Manage end-to-end import and export operations in international freight forwarding, including but not limited to booking, customs declaration, trucking, and coordination with overseas agents to ensure smooth cargo handling.
2. Establish and maintain customer service channels, with a focus on VIP client relationship management and enhancing customer satisfaction.
3. Support quotation processes and assist in the promotion to drive business growth.
4. Prefer experience in supporting and overseeing daily NVOCC Import & Export and Freight procurement team.
5. Data input into the system (job creation, BL issuance, AMS/ISF filings, ACI/e-Manifest / AFR / ICS2 etc.).
6. Proceed for the FMC rate filing (USA shipment)

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Qualifications

1. Good command of English (speaking, reading, and writing).
2. Excellent communication and interpersonal skills.
3. Approximately 3 years of experience in international freight forwarding operations or customer service.
4. Bachelor’s degree or above.
5. Strong sense of integrity, passion for a career in logistics, quick learner, and highly responsible.