Operations Supervisor

Responsibilities

• Plan, coordinate, and supervise daily operational activities to achieve departmental objectives and service levels

• Implement management goals by organizing workloads, workflows, schedules, and operational priorities

• Schedule, monitor, and operate batch jobs across various environments, including Mainframe, Linux, Windows, and Cloud platforms

• Troubleshoot operational issues and resolve batch processing failures in a timely manner

• Monitor system performance and ensure the stability and availability of critical business systems

• Coordinate routine maintenance activities and oversee equipment repairs and vendor support services

• Analyze operational performance and recommend improvements, upgrades, or replacement of equipment and operational processes

• Develop, review, and maintain operational procedures, documentation, and user guides

• Provide Tier 2 technical support during non-office hours and participate in on-call support when required

• Ensure incidents, service requests, and operational issues are properly logged, tracked, escalated, and resolved according to established procedures

• Coordinate with application teams, infrastructure teams, vendors, and business users to ensure effective service delivery

• Perform on-site support duties as required

• Ensure timely communication and status updates to users and stakeholders regarding service interruptions or operational incidents

• Support business continuity and disaster recovery exercises

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline

• Minimum 3 years of experience in IT Operations, Data Centre Operations, System Administration, or a related field

• Prior supervisory or team leadership experience is an advantage

• Solid knowledge of Windows, Linux, Mainframe, and Cloud-based environments

• Experience with enterprise batch scheduling and monitoring tools is preferred

• Strong troubleshooting, analytical, and problem-solving skills

• Good understanding of IT service management and incident management processes

• Ability to work independently, prioritize tasks, and perform under pressure

• Excellent communication, interpersonal, and organizational skills

• Willingness to work overtime as required, participate in on-call support, and perform overtime when necessary

刊登日期 2026/08/07

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