Operations Supervisor

Brief Description About Green “Global Reach with a personal touch”, that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 200+ strong team with 15 offices across the US and growing.

At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.

What you will be doing….

As the Operations Supervisor you will be responsible for developing and leading an energetic team of international logistics professionals. It is the Operations Supervisor's responsibility to develop an atmosphere and exhibit behavior consistent with the Green Worldwide Shipping’s 34 Fundamentals of Service throughout the import department, ensure successful delivery of import forwarding and brokerage services to customers and serve as primary supervision for import staff. Duties will include but are not limited to key account processing; POA verification and new customer set up; oversee financial transactions; monthly productivity and financial reports; general leadership and management of the forwarding and brokerage staff. File handling will focus on startup accounts, problem shipments or team support. Guide the staff to create a sense of ownership of all accounts. Fostering and training the team in ‘The Green Way’. Reports to Branch Manager.

How you will be successful….

• 5+ years of experience in import/export forwarding and/or customs brokerage with previous supervisory experience.
• Supervise, train and direct work of Import and Export Specialists
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided. After 3-4 shipments, account will be assigned a specialist.
• Responsible for the classification of correct clearance of import/export shipments in compliance with CBP regulations, customs compliance and Green Way compliance.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Manage an even workload amongst specialists.
• Run required reports including but not limited to shipment count, P&L, and Unbilled Files.
• Attend outside training and industry functions to increase the size of your network
• Strong knowledge of various transportation modes including air freight, LCL, FCL as well as knowledge of domestic trucking and rail movements.
• Excellent problem resolution and customer service skills.
• Ability to prioritize multiple tasks to meet various deadlines.
• Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint).
• Account Management exprience a plus.
• Strong analytical skills including ability to analyze numbers and attention to detail.
• Customs Brokers License is a plus.

What we offer

Wage:$33ph- $39ph

• Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.
• $1,800 contributed to employee HSA Account, if on HDHP.
• Employee Dental provided by Green.
• Option to purchase disability insurance.
• Paid life insurance and option to buy-up.
• 401(K) and company match.
• Parental Leave Program.
• Monthly recognition points to give/receive, which can be converted to gift cards.
• Tuition Reimbursement Program.
• Weekly fruit baskets in office locations
• A tree planted for every new employee to Trees.org
• Optional 26 days remote annually.
• Wellbeing Program.
• Training and Development.

Green Worldwide Shipping, LLC (Green) is committed to the full inclusion of all qualified individuals. As part of this commitment, Green will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please contact Faye Hughes, Head of People and Culture at [email protected].

Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

CHQ-DOC-054 Version 1 7/26/2023

Requirements NOT NEEDED - DISREGARD Summary NOT NEEDED - DISREGARD