Rag & Bone

Overview 
The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. This individual is responsible for supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization. Operations Supervisors are scheduled to a flex schedule and hours are given based on the needs of the business. 
Core Competencies 
Personal and Interpersonal Skills 
<ul>
<li>Authentic </li>
<li>Compassion and Understanding Others </li>
<li>Composure </li>
<li>Customer Focus </li>
<li>Ethics and Values </li>
<li>Integrity and Trust </li>
<li>Interpersonal Savvy </li>
<li>Listening </li>
<li>Motivating Others </li>
<li>Peer Relationships </li>
<li>Relationship with Mentor/Manager </li>
<li>Self-Knowledge</li>
</ul>
Strategic Skills 
<ul>
<li>Business Acumen </li>
<li>Decision Quality </li>
<li>Functional/Technical Skills </li>
<li>Solution Oriented Operating Skills </li>
<li>Delegation </li>
<li>Planning </li>
<li>Process Management </li>
<li>Time Management Energy and Drive </li>
<li>Drive for Results</li>
</ul>
Key Roles and Responsibilities 
Maintain Operational Excellence&nbsp; 
<ul>
<li>Policy and Procedure (P &amp; P) &nbsp;o Ensure store adherence to company P &amp; P &nbsp;o Maintain a high level of knowledge and understanding of all P &amp; P </li>
<li>Inventory Management &nbsp;o Supervise the receiving/transfer/rtv processes &nbsp;o Ensure maximization of storage and capacity in all product/supply categories &nbsp;o Partner with store management team to facilitate the bi-annual inventory take process &nbsp;o Execute corporately directed cycle counts &nbsp;o Actively manage inventory discrepancies &nbsp;o Contribute to the achievement of low inventory shrink by ensuring consistent execution at all inventory touch points (receiving/transfers/rtv/sales) </li>
<li>Maintenance &nbsp;o Ensure all company assets are well represented and are maintained in accordance with brand standards &nbsp;o Ensure timely and consistent communication and follow up for all store maintenance issues </li>
<li>Communications &nbsp;o Responsible for disseminating corporate communication to the store team &nbsp;o Communicate operational initiatives and procedures to store team </li>
<li>IT Systems &nbsp;o Serve as store expert in core operational systems &nbsp;o Educate store staff on POS and core operational systems &nbsp;o Troubleshoot technology issues in partnership with corporate IT team.</li>
</ul>
Leadership 
<ul>
<li>Generate and execute on new ideas to set our brand apart and ensure we operate at best in class status </li>
<li>Lead store team to flawlessly execute company operations </li>
<li>Model behavior which exhibits rag and bone’s core values </li>
<li>Appropriately manage conflict </li>
<li>Provide training and direction to direct reports, peers, and management</li>
</ul>
Customer/Brand Experience 
<ul>
<li>Partner with store management to ensure positive brand representation as portrayed through product, store maintenance, and customer service </li>
<li>Support a best in class level of customer service through extensive product knowledge and operational ownership • Partner with store management to resolve customer service issues </li>
<li>Manage customer repairs, dry-cleaning, and alterations programs </li>
<li>Maintain a one company/one experience perspective in all customer service interactions </li>
<li>Understand and exemplify the rag and bone brand philosophy and lifestyle </li>
<li>Emulate the brand aesthetic and embody and strong sense of fashion </li>
<li>Maintain a one company/one experience perspective in all customer service interactions</li>
</ul>
Personal Excellence 
<ul>
<li>Consistently act within the core values of rag and bone </li>
<li>Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team </li>
<li>Contribute to a positive, fun, professional, productive, and team oriented store atmosphere </li>
<li>Identify opportunities to support the team in delivering best in class customer service </li>
<li>Ability to receive feedback from management and peers</li>
</ul>
Experience 
<ul>
<li>2-4 years of retail experience in an operations or management role. </li>
<li>Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend. </li>
<li>Availability to work per the needs of the business.</li>
</ul>

Operations Supervisor

Operations Supervisor

This job is no longer available

Talents

Recruiters

About