Operations Supervisor

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators and Housekeeping.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What we are looking for

• Ability to calmly work with high demand and/or upset guests

• High work ethic and self-initiative

• May be required to work varying schedules to include nights, weekends, and holidays

• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.

• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)

• Occasional standing and walking throughout the workday.

• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.

• Ability to communicate effectively verbally and in writing.

• Occasionally required to stand, walk, bend, reach, or carry items.

• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).

• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).

• Ability to hear and participate in conversations and meetings, use phone and/or headset

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.