Operations Supervisor

Operations Supervisor– VR Entertainment Outlet

We are looking for an experienced and responsible Outlet Supervisor to oversee the daily operations of our VR entertainment outlet in Genting Highlands.

Key Responsibilities

• Oversee and manage the daily operations of the outlet.
• Lead, supervise, and manage outlet staff.
• Handle staff scheduling, attendance, training, and performance.
• Ensure excellent customer service and a positive customer experience.
• Monitor daily sales, revenue, and outlet performance.
• Achieve sales targets and improve overall outlet performance.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure the outlet is clean, organised, and operating according to company standards.
• Monitor VR equipment and report technical or operational issues promptly.
• Manage basic inventory and outlet supplies.
• Prepare daily/weekly operational and sales reports.
• Ensure company policies, safety procedures, and operational standards are followed.
• Assist the management team with new outlet setup and future expansion.

Requirements

• At least 2 years of relevant supervisory or management experience.
• Experience in Retail, F&B, Hospitality, Entertainment, or a similar industry is preferred.
• Strong leadership and communication skills.
• Responsible, proactive, and able to work independently.
• Good problem-solving and customer service skills.
• Comfortable working in a fast-paced entertainment environment.
• Willing to work on weekends and public holidays when required.
• Able to work in Genting Highlands.

Language Requirements

• Fluent Mandarin and English are required.
• Mandarin is essential for communicating with our Mandarin-speaking customers and team members.
• Strong communication and interpersonal skills.
• Mandarin-speaking candidates are strongly encouraged to apply.

Benefits

• RM6,500 – RM7,000 basic salary + commission
• Accommodation provided
• Opportunity to grow with a new and expanding VR entertainment business.
• Career advancement opportunities as the company expands to more outlets across Malaysia.

职位类型：全职

薪资： RM6,500.00至RM7,000.00（每月 ）

Work Location: 现场办公