Operations Supervisor

About the role

Supervise the Group Section of MSAD to ensure client expectations are met and quality products and services are delivered.

Key responsibilities

• Review and conduct quality assurance of underwriting transactions
• Review, approve, and counter-sign contracts before final authorization
• Review and sign Statements of Account for new business, renewals, and subsequent billings
• Oversee the timely issuance of contracts, billing documents, and membership cards within established turnaround times
• Handle complex client inquiries, concerns, and complaints, ensuring timely resolution
• Support Sales and Marketing during client meetings and presentations when needed
• Monitor employee compliance with company policies, attendance, punctuality, and workplace standards
• Supervise staff productivity and performance
• Implement employee coaching, training, and development programs
• Recommend process and system improvements to enhance operational efficiency

About you

• Bachelor's degree in Business Administration, Management, Healthcare Administration, or a related field
• Experience in underwriting, insurance operations, account management, or healthcare administration
• Strong leadership and people management skills
• Excellent customer service, communication, and client relationship management abilities
• Knowledge of contract review, billing processes, and underwriting procedures
• Strong analytical, problem-solving, and decision-making skills
• Proficiency in report preparation, forecasting, and operational monitoring
• Detail-oriented with a strong focus on quality assurance and process improvement