Operations Supervisor

To direct apply for Operations Supervisor, applicants must complete the English language version of the application form: https://www.shrewsbury.ac.th/vacancies/operations-supervisor/

Department: Operations - CRC

Position Summary:
The Operations Supervisor is responsible for the day-to-day administrative, logistics and operations of the school. Reporting to the Operations and Safety Manager, this is a “hands-on” role supervising the Operations Clerk team and requires a strong "can-do" approach. Because school events happen year-round, flexibility to work evenings and weekends is essential.

Role Purpose:

By managing staff requests, organising event setups and controlling inventory, the post holder ensures the school operates safely and efficiently. The role also acts as the main link between school staff, external contractors and the operations team to ensure all work is completed safely, on time and to a high standard.

Responsibilities:

Team Supervision & Daily Administration

• Team Supervision: Manage the Operations Clerk team including scheduling manpower, organising work, and overtime in advance
• Attendance Tracking: Oversee and report on staff attendance, shifts and leave
• Office and Systems Maintenance: Manage the operations email inbox, office stationery and maintain the biometric fingerprint scanner
• Documentation and Records: Maintain log sheets, checklists and the campus key registry (including key cutting)
• Liaison and Communication: Support the work of the Operations and Safety Manager, and provide English-Thai translation where required

Operations Co-ordination

• Operations Request Management: Act as the central point of contact for staff requests (set-up, repairs, installations and cleaning etc); log details, brief the relevant teams and update the work order tracker
• Daily Briefings: Attend daily operations and maintenance briefings to track work progress and to determine task priorities
• Contractor Management: Liaison with external contractors to obtain quotes, raise Purchase Requisitions (PRs) and supervise work
• Compliance and Utilities: Update preventative maintenance schedules and contact local authorities (e.g. the Fire Brigade) for specialist assistance when needed
• Business Continuity: Support emergency response procedures and business continuity plans by ensuring operations support systems are fit for purpose

Event Logistics & Set-Ups

• Event Planning: Liaise with requestors, co-ordinate and execute equipment set-ups and dismantlings for internal and external school events (e.g. Ploenchit Fair, Alumni events), including during out-of-hours periods. Share information with the support teams as appropriate
• Time Management: Plan set-ups to avoid disrupting academic periods (e.g. during breaks or lunchtimes)
• Manage Equipment and Props: Maintain and safely store event equipment, props and seasonal decorations (e.g. Christmas, Diwali, Chinese New Year, Halloween, Proms)
• Team Readiness: Prepare for last-minute set-up requests, manage unexpected scheduling clashes and photograph completed set-ups for future reference

Asset and Inventory Control

• Furniture Management: Maintain a detailed, photographed inventory of furniture (recording location, quantity and condition etc.) and undertake periodical classroom and furniture checks and repairs
• Stock Management: Monitor and restock campus flags, trolleys, poster stands and moving boxes for year-end staff transitions
• Departmental Deliveries: Co-ordinate weekend deliveries, assist the Purchasing team with overseas shipments and distribute paper supplies to academic departments as required. Assist with general moving and delivery requests from departments across the school

Corporate Compliance and Reporting

• Contracts and Certification: Support the annual renewal of certificates (e.g. foodstuff establishment) and service contracts (lifts, fire systems, pools, telephony) by liaising with the relevant organisations
• Documentation and Memos: Manage the approval of documents, raise memos to City Realty and incident reports for insurance claims
• Asset Disposal: Report the disposal of any school furniture or assets

Campus Care and Ad-Hoc Support

• Facility Quick-Fixes: Attend to urgent minor requests during the day (e.g. replacing clock batteries, locker code resets, retrieving lost balls, or minor spills etc.)
• Community Support: Provide operational support for on-site Parent Association events and coordinate the secure storage and collection of charity donations
• Cross-Functional Assistance: Provide flexible support to the Operations and Safety Manager, in addition to the wider Logistics, Housekeeping, Security, Gardening and Groundskeeper teams, handling other ad-hoc tasks as and when required

Professional Expectations:

Qualifications and Experience

• Bachelor’s degree (or equivalent qualification)
• Experience within a school or educational setting is advantageous
• Experience with leading an operational team is advantageous

Skills, Capability and Personal Qualities

• Excellent communication skills, with the ability to engage a wide range of stakeholders and audiences
• Fluent in spoken and written Thai
• English verbal communications skills is advantageous
• Strong interpersonal and communication skills
• Demonstrable project planning and management skills
• Highly organised, with strong attention to detail
• Effective time management, with the ability to manage multiple priorities, projects and stakeholders
• Strong problem-solving skills and the ability to work under pressure
• Resilient, confident and able to influence and motivate others
• Proactive, self-motivated and adaptable
• Comfortable working in a customer-facing environment
• Ability to work both independently and collaboratively as part of a team
• Proficient in Microsoft Office (particularly Excel and Outlook) and Google Workspace (Drive, Docs and Sheets)

Professional Standards, Values and Conduct

• Professional, well-presented, approachable and courteous
• Positive, friendly and engaging manner
• Act as a role model and support colleagues
• Demonstrate flexibility and a strong “can-do” attitude
• Maintain the highest standards of confidentiality and integrity
• Show empathy, resilience and composure in challenging situations.

Working Practices and Expectations

• Flexible approach to working outside office hours when required
• Able to collaborate effectively with colleagues and external partners
• Able to adopt a hands-on approach to event delivery and operations