Operations Supervisor

The Operations Supervisor is responsible for overseeing the day-to-day operations of Boise Centre, ensuring that events are executed safely, efficiently, and to the highest standards of customer service. This position provides hands-on leadership to operations staff, coordinates event setups and breakdowns, and works closely with internal departments, clients, vendors, and event partners to ensure successful event experiences.
The ideal candidate is a dependable, solutions-oriented leader who thrives in a fast-paced environment, communicates effectively, and is comfortable managing multiple priorities while maintaining a strong focus on safety, service, and operational excellence.
Essential Duties and Responsibilities

• Supervise and provide direction to Operations staff during event setup, execution, and teardown.
• Coordinate room setups, event transitions, equipment placement, and facility readiness according to event specifications.
• Review event orders and operational plans to ensure all event requirements are understood and properly executed.
• Serve as an on-site operational point of contact for clients, event organizers, vendors, contractors, and other partners.
• Conduct regular inspections of event spaces and facility areas to ensure cleanliness, safety, appearance, and operational readiness.
• Ensure employees follow Boise Centre policies, procedures, safety standards, and applicable regulations.
• Train, coach, and develop Operations staff to promote teamwork, accountability, and excellent customer service.
• Assign daily tasks and monitor staffing levels to ensure operational needs are met.
• Respond quickly and professionally to operational issues, last-minute changes, and client requests.
• Coordinate with departments such as Event Services, Facilities, Security, Housekeeping, and Audio/Visual to support seamless event operations.
• Operate and oversee the proper use of facility equipment, furniture, staging, and other event-related resources.
• Assist with inventory control, equipment maintenance, and reporting of damaged or unsafe equipment.
• Complete required operational reports, checklists, incident reports, and other documentation accurately and on time.
• Help identify opportunities to improve operational efficiency, service quality, and guest experience.
• Assist with emergency procedures and respond appropriately to safety or facility-related incidents.
• Perform other duties and responsibilities as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Previous supervisory or leadership experience, preferably in hospitality, events, convention centers, facilities, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead and motivate employees in a fast-paced environment.
• Ability to work effectively with clients, vendors, coworkers, and members of the public.
• Ability to prioritize tasks and remain calm under pressure.
• Basic computer skills and ability to learn operational and event-management systems.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours when required by event schedules.

Preferred

• Experience working in a convention center, hotel, arena, performing arts venue, or other large-scale event facility.
• Experience with event setups, room configurations, staging, equipment, or facility operations.
• Previous experience supervising hourly or event-based staff.
• Knowledge of workplace safety practices and emergency procedures.