Operations Supervisor

About Relay

Relay Human Cloud is a leading global staffing organization that specializes in connecting talented individuals with opportunities around the world. Our mission is to empower individuals and companies by providing top-notch staffing solutions. This is an on-site position for our office in San Pedro Sula.

Responsibilities

• :Supervise a team of 30-50 resources. Coaches and develops team in all areas of performance including, but not limited to quality, quantity, productivity, and attendance
• .Coaches staff to improve business factors such as customer service levels, sales performance, interaction quality
• .Works with leadership teams to identify problems and improve client experience
• .Communicates company and unit policy, procedures, and practices either orally or in writing to staff, customers, other departments, and/or senior leadership
• .Manages employee issues regarding attendance, performance, conduct, and delivers initial corrective action as needed
• .Responsible for communicating policy updates and company information through team meetings, pre-shift briefings and one-on-one development sessions
• .Handles all employee related tasks such as coding absences/sick leaves/PTOs, payrolls closing, etc
• .Responsible of maintaining an avid and fluent client communication

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Requirement**

• s:Fluent in verbal and written Englis
• h.Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manne
• r.At least 3 years of supervisory experienc
• e.Ability to work effectively in a team oriented, high demand and fast paced environmen
• t.Ability to maintain a high level of confidentiality and work with highly sensitive data and informatio
• n.Solid communication skills to effectively deal with various levels of management, staff and/or outside contact
• s.Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manne
• r.Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and managemen
• t.Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of product
• s.Demonstrated leadership skills to effectively develop and lead a high performing team and support less experienced employees with on-the-job training, technical troubleshooting and problem resolution and handling difficult customer situations in a proactive and positive manne
• r.Effective problem-solving skills used to identify and resolve day-to-day operation and employee relations problem
• s.Demonstrated coaching and counseling skills used to effectively develop high performing employees; influence and change individual behavior and assist employees achieve a high level of success and productivenes
• s.Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easil
• y.Takes on all issues, challenges, and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation deals promptly and fairly with problem performers; lets everyone know where they stand; thrives in crises and is energized by tough challenges; not afraid to make negative decisions and take touch actions; challenges the status qu

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Specificati**

onsAttitude/ Behavioral Competenc

iesCardin

• al:Flexibility & Adaptabil
• ityInitiat
• ivePerseverance in achieving go
• alsTime managem

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Supervisory Speci**

• fic:Leader
• shipPeople manage
• mentProblem Sol
• vingDecision ma
• kingTeam
• workCommunica

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Area Spec**

• ific:Attention to d
• etailCustomer
• FocusRegulations and Compl
• ianceIntegrity & E
• thicsPerformance manag

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Skills/ Functional Compet**

• enciesProduct Kno
• wledgeData proc
• essingKPI ha
• ndlingTrain and Super

vision