OPERATIONS SUPERVISOR

About the role

The Branch/Store Operations Supervisor is responsible for overseeing the day-to-day operations of the branch/store, ensuring smooth workflow, proper staff coordination, accurate cash handling, and efficient delivery of operational activities. The position monitors personnel performance, cashiering and sales transactions, and assists management in addressing operational concerns to maintain service quality and store efficiency.

Key responsibilities

• Oversee and coordinate the daily operations of the branch/store to ensure smooth and efficient workflow
• Supervise and coordinate staff, ensuring that assigned duties and responsibilities are properly performed
• Monitor cashiering activities, cash transactions, sales transactions, and basic cash accountability
• Ensure proper handling, recording, and safekeeping of cash and other financial transactions
• Monitor daily sales and operational activities and report significant concerns or discrepancies to management
• Monitor personnel attendance, performance, productivity, and compliance with established company procedures
• Ensure that store policies, procedures, and operational standards are consistently followed
• Coordinate with staff regarding daily assignments, schedules, priorities, and operational requirements
• Assist in resolving customer, cashiering, personnel, and other operational concerns in a timely and professional manner
• Conduct regular monitoring of store activities to identify operational issues and recommend appropriate corrective actions