Operations Supervisor

General Summary:

Supervises the construction, installation and maintenance of voice, broadband, outside plant facilities, data equipment/services, wireless, door access, hosted phone systems, security, cable facilities systems, and other associated telecommunications and computer equipment necessary to achieve organizational goals; maximizing resources, meet objectives, budget, and safety, strategic and operational plans.

Essential Job Functions / Certifications:

• Supervise, coordinate, and perform tasks associated with the installation, preventive and maintenance activities related to all Internet systems, microwave and fiber optic transmission facilities, and plant facilities.
• Supervise, coordinate, and perform tasks associated with the installation, maintenance, and activities of all wireless, door access, hosted phone systems, security, and cable facilities.
• Supervise the construction and installation of work orders and ensure they are within budget estimates and completed in a timely manner.
• Maintain contractor relationships, ensuring that all policies and approved methods are followed and used uniformly.
• Supervises personnel, which includes work allocation and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Responsible for creation, tracking and reporting of departmental metrics to ensure that corporate strategies and goals are being met.
• Understanding and compliance of regulatory requirements and tariffs.
• Responsible for employee development, including hiring, cross training, motivation, retention, and performance evaluations of staff.
• Assists with budgeting and planning processes.
• Prepares and reviews various documents, i.e., contractor invoicing, data forms, network records and other reports as needed.
• Promotes and adheres to all safety policies and procedures, ensures staff has necessary licenses and certifications.
• Promotes company culture and adheres to the core values and corporate policies and procedures.
• Other duties as assigned.
• Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal.
• Ability to obtain and maintain Class A CDL.

Minimum Education Requirements:

• Bachelor’s degree plus 4 years of experience.
• Ability to hold a valid Wyoming or Idaho Driver's License.