Operations Supervisor

• Be aware of client requirements, manpower types and category, level of knowledge, expected performance etc.
• Develop a detailed understanding on the types of activities that will be undertaken by the employees deployed at the client site
• Perform supervisory role for operations and manage deployment of manpower as per the requirement.
• Handle contingencies and arrange immediate replacements against no-shows.
• Understand safety precaution and HSE procedure that the client is instructing our employees to abide by Ensure the employees are oriented on client requirements through commonly spoken language
• Coordinate with relevant Operational staff including
• Timekeepers and Transport on timely reporting to duty.
• Maintain deployment status ensuring full attendance
• Ensure attendance sheets are prepared properly and forwarded to DEO (data entry operator) within 24hrs Generate daily and weekly performance reports.
• Monitor Time & Attendance and ensure timely collection for Payroll closure.
• Educate employees on the importance of following client safety procedure, working atmosphere, rest areas/timings and duty timings
• Keep records of all employee issues and coordinate with Welfare & HR for counseling or issuance of disciplinary letters Perform frontline service recovery if required and escalate problems that they are unable to handle.
• Ensure the discipline of the staff reporting to him including but not limited ensuring that breaks are documented, proper documentation are submitted
• Conduct checks on staff performance; ensure that all PPE are used in the correct manner and take action against staff who do not comply.
• Ensure that staff adheres to the code of conduct and meet the minimum grooming and hygiene standards.
• Conduct regular tool box talks and quality inspections at site and ensure workmanship is maintained as per client’s requirements Understand and implement the company safety policies and procedures as described in the Dulsco integrated management system
• Will be accountable and responsible for duties as described in the HSE roles and responsibilities document of IMS

Desired Candidate Profile

• Graduate degree
• MS Office, Oracle
• Must have 5 years of experience in supervisory or similar role
• Excellent communication skills in English & preferably other South Asian languages.