Operations Supervisor

About the role

Supports the Operations Manager in managing the day-to-day Planning and Certification operations, ensuring timely, accurate, and compliant execution of processes and providing supervision and guidance to the Operations team.

Key responsibilities

• Support audit planning, scheduling, auditor coordination, and certification activities.
• Monitor completion of operational and certification requirements and deadlines.
• Perform QA/QC of audit and certification documents.
• Handle customer inquiries, coordination, and concerns related to operations and certification.
• Support internal audits and accreditation assessments, including preparation of required records and evidence.
• Train, coach, and provide guidance to Operations staff on processes and procedures.
• Monitor operational performance and assist in process improvement and KPI monitoring.
• Act as the Operations Manager's key support/deputy for day-to-day operations and handle assigned activities independently.

About you

• Bachelor's degree in Engineering, Business, Management, Quality Management, or related field.
• 2–3 years of relevant experience in operations, certification, quality management, audit coordination, or related field.
• Knowledge of ISO management systems and certification processes; IATF 16949 experience is an advantage.
• Experience in audit planning, scheduling, certification documentation, and document control preferred.
• Good customer handling and communication skills, with the ability to address client concerns professionally and coordinate requirements effectively.
• Strong analytical, organizational, and problem-solving skills.
• Strong attention to detail and ability to work independently.
• Ability to support internal/accreditation audits, perform document QA, and train/coaching Operations staff.
• Proficient in Microsoft Office, particularly Excel and Word.