Operations Supervisor

Operations Supervisor assumes overall responsibility for the productive and efficient operations of a J&T Express Region (DP, DH, and DC) by directing all operational aspects of each branches and driving sales at the same time minimizing costs. His/her direct responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.

QUALIFICATIONS

1. Graduate of Business Administration, Business Management, or similar field.
2. With at least 3 years experience , preferably in a related field.
3. Strong background in Logistics Operations or E-Commerce.

KNOWLEDGE, SKILLS, & ABILITIES

1. Exceptional communication and interpersonal skills.
2. Proven excellent organizational and leadership abilities.
3. Thorough understanding on the optimization of service operations and standards of J&T Express to achieve success.
4. Ability to prepare and present report in all mediums.
5. Knowledgeable in Strategic Management with strong business acumen.
6. Knowledge in performance evaluation metrics.
7. Problem-solving abilities and can relate to all levels of organization hierarchy.

DUTIES AND RESPONSIBILITIES

1. Oversees the entirety of J&T Express Regional operations to ensure efficiency and prevent operational errors in the Distribution Centers, Delivery Hubs, and Drop Points.
2. Trains stakeholders with the J&T Express standard and objectives to be discharged to all Area Managers.
3. Establishes firm compliance with J&T Express and SOPs and constantly implement improvements.
4. Formulates business development strategies with proper coordination with J & T Headquarters.
5. Consistently deals with operational and relational problems by providing (creative) practical solutions to deter further build out of problems that will affect overall business operations.
6. Assumes sound financial management to guarantee that branches will be profitable and stay within the expense budget.
7. Makes objective evaluation of people and performance using key metrics and immediately addresses issue/s to improve relationships and operations.
8. Leads team of managers for effective collaboration towards the attainment of set goals.
9. Assist upper management in decision towards business expansion or other business endeavors.
10. Regularly reports to senior executives on all progress and issues of the operations within his/her area of control.
11. Follows established protocol before making any major decisions involving business process, specifically matters involving legal actions.