Operations Supervisor

Key Responsibilities:

• Supervise and guide the team to ensure productivity and quality standards are met
• Monitor day-to-day workflows and coordinate tasks for maximum efficiency
• Manage and process timesheet activities, ensuring accuracy
• Resolve escalated issues and ensure prompt communication and problem-solving
• Collaborate with cross-functional teams including logistics, customer service, finance, and IT
• Identify operational gaps and implement process improvements
• Prepare and maintain reports on team performance and operational metrics
• Train, coach, and support team members to ensure continuous development
• Ensure adherence to company policies, procedures, and compliance standards

Qualifications:

• 3+ years of experience in operations, support, or administrative roles; at least 1 year in a supervisory capacity
• Strong leadership and team management skills
• Excellent organizational, analytical, and problem-solving abilities
• Effective verbal and written communication skills
• Proficiency in Microsoft Office Suite (especially Excel); experience with Sigma or CRM tools is a plus
• Ability to multitask and prioritize in a dynamic environment
• Associate or Bachelor’s degree in Business, Operations Management, or a related field preferred