Operations Supervisor

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for an Operations Supervisor to join our dynamic team.

Job Responsibilities:

• Supervise and coordinate day-to-day operational activities to ensure efficiency and consistency
• Lead, coach, and motivate team members to meet performance standards and KPIs
• Monitor productivity, quality, attendance, and safety metrics; address gaps proactively
• Implement and enforce operational policies, procedures, and best practices
• Identify process improvement opportunities and support continuous improvement initiatives
• Resolve operational issues, escalations, and workflow challenges in a timely manner
• Partner with cross-functional teams (HR, Quality, Training, Recruitment) as needed
• Assist with scheduling, staffing, onboarding, and performance management

Job Requirements:

• Has 3 – 5 years of experience in operations, team leadership or supervisory roles
• Highly reliable, dependable, and able to maintain attendance & punctuality
• Has aptitude for conflict resolution, develop solution and proactiveness
• Strong team orientation and highly collaborative
• Has passion for leadership and mentorship
• Exceptional verbal and written communication skills
• Strong understanding of company services, operational procedures and policies
• Ability to manage multiple priorities in a fast-paced environment

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.

Benefits:

• Additional leave
• Company events
• Flextime
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Work Location: In person