Operations Supervisor

Opportunity

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we challenge ourselves to do better, and we encourage each other to do the same.

We offer

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Key Responsibilities:

• Supervise all movements along the supply chain.
• Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer
• Liaise with customers via e-mail & telephone for all documentation and administration matters.
• Communicate and coordinate warehouse and shipping related matters with functional department such as IT, Customs Brokerage, Transport and Freight.
• Understand the application of shipping related documents such as FTA Documents, MSDS, etc.
• Understand the application of warehousing management system and importance of linkage with all shipping related matters.
• Ensure Key Performance Indexes are met for all activities.
• Follow up closely with customers on operations issues, discrepancies and damages.
• Follow up closely with internal team on rectifying operations issues, discrepancies and damages, and ensure closure.
• Supervise and ensure export shipments/local orders, including documentation are delivered accurately and on time.
• Monitor warehouse productivities and drive cost control initiatives and order fulfillment
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Ensure high standard on Safety and process compliances.
• KPI reporting
• Perform other job-related functions as and when assigned by the Team Lead/Manager.

We are looking for...

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering
• At least 3-5 years of relevant working experience in warehouse/logistics/freight forwarding.
• Experience in order customer service, shipping process and documentation.
• Willing and Fast Learner with good interpersonal skill
• Ability to work in fast pace and dynamic environment
• Ability to think quickly and perform problem solving tasks, even with changing conditions
• Service oriented and a team player
• Competent in MS Word, MS Excel (VLOOKUP & Pivot Table) and WMS system