Operations Supervisor

Essential Duties and Responsibilities:

General Operations

Supervise daily operations of Admissions, Front Office, Kitchen, Housekeeping, and Room Attendants, and other support functions.

Ensure compliance with property policies and standard operating procedures (SOPs).

Coordinate across departments to resolve operational issues and maintain smooth workflows.

Monitor occupancy, revenue, and guest satisfaction metrics.

Kitchen Management

Oversee kitchen operations and monitor breakfast service.

Ensure food quality, cleanliness, and proper workflow in the kitchen.

Coordination with Sales & Marketing

Collaborate with the Sales and Marketing team to support promotions, packages, and initiatives that drive revenue.

Provide operational input to ensure smooth implementation of marketing and sales plans.

Tenant Services & Satisfaction

Handle tenant severe complaints and special requests from Admissions Associate.

Monitor tenant’s feedback and implement improvements.

Housekeeping & Maintenance Coordination

Ensure cleanliness, room presentation, and timely resolution of maintenance issues.

Monitor room turnovers and inspections to minimize operational disruptions.

Staff Supervision & Development

Prepare weekly or monthly schedules for operations staff. (Front Office, Kitchen, Housekeeping, Room Attendants, Maintenance, Parking Attendant, and Security Staff)

Assign daily tasks, monitor performance, and provide coaching.

Ensure staff are trained and follow established guidelines.

Purchasing & Inventory Oversight

Manage procurement and inventory for rooms, kitchen, housekeeping, and common areas.

Source quality items cost-effectively and ensure timely restocking.

Assist in operational budget planning and monitor spending and identify cost-saving opportunities.

Reporting & Compliance

Maintain accurate operational and procurement records.

Ensure compliance with health, safety, and hygiene regulations.

Submit regular operational and purchasing reports to management.

Other Duties

Perform additional duties as assigned by management.

Qualifications:

• Bachelor’s degree in Real Estate, Tourism/Hospitality Management, Business Management, or a related field (preferred).
• Minimum of 2–3 years of property management or hospitality experience in a supervisory or team-lead role.
• Strong leadership, organizational, and multitasking skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Knowledge of property management systems, booking platforms, and operational workflows.
• High level of professionalism, integrity, and commitment to guest satisfaction.
• Capable of coordinating multiple departments and fostering team collaboration.
• Ability to work flexible hours, including weekends and holidays (if needed).

Pay: Php24,000.00 - Php25,000.00 per month

Work Location: In person