Operations Supervisor

About the role

This role involves supervising daily operations across Admissions, Front Office, Kitchen, Housekeeping, and Room Attendants, and other support functions. You will ensure compliance with property policies and standard operating procedures, coordinate across departments to resolve operational issues, and maintain smooth workflows. You will monitor occupancy, revenue, and guest satisfaction metrics, oversee kitchen operations and breakfast service, and handle tenant complaints and special requests.

Key responsibilities

• Supervise daily operations of Admissions, Front Office, Kitchen, Housekeeping, and Room Attendants, and other support functions
• Ensure compliance with property policies and standard operating procedures (SOPs)
• Coordinate across departments to resolve operational issues and maintain smooth workflows
• Monitor occupancy, revenue, and guest satisfaction metrics
• Oversee kitchen operations and monitor breakfast service
• Ensure food quality, cleanliness, and proper workflow in the kitchen
• Collaborate with the Sales and Marketing team to support promotions, packages, and initiatives that drive revenue
• Handle tenant severe complaints and special requests from Admissions Associate
• Monitor tenant's feedback and implement improvements
• Ensure cleanliness, room presentation, and timely resolution of maintenance issues
• Monitor room turnovers and inspections to minimize operational disruptions
• Prepare weekly or monthly schedules for operations staff
• Assign daily tasks, monitor performance, and provide coaching
• Manage procurement and inventory for rooms, kitchen, housekeeping, and common areas
• Assist in operational budget planning and monitor spending and identify cost-saving opportunities
• Maintain accurate operational and procurement records
• Ensure compliance with health, safety, and hygiene regulations
• Submit regular operational and purchasing reports to management

About you

• Bachelor's degree in Real Estate, Tourism/Hospitality Management, Business Management, or a related field (preferred)
• Minimum of 2–3 years of property management or hospitality experience in a supervisory or team-lead role
• Strong leadership, organizational, and multitasking skills
• Excellent communication, interpersonal, and problem-solving abilities
• Knowledge of property management systems, booking platforms, and operational workflows
• High level of professionalism, integrity, and commitment to guest satisfaction
• Capable of coordinating multiple departments and fostering team collaboration
• Ability to work flexible hours, including weekends and holidays (if needed)