Operations Supervisor

Description:

• Supervise 10–30 warehouse associates across assigned functional area, providing direct coaching and performance feedback
• Assign daily work tasks based on shift workload, associate skill levels, and operational priorities
• Monitor throughput and quality in real time, identifying and addressing performance gaps before they create backlogs
• Conduct pre-shift safety briefings and enforce PPE, forklift safety, and ergonomic procedures throughout the shift
• Document and investigate accidents, near-misses, and safety violations; complete required incident reports
• Approve timecards, manage break rotations, and track attendance and punctuality for the shift team
• Train new associates on warehouse procedures, WMS workflows, and safety requirements
• Coordinate with supervisors on adjacent shifts for smooth handovers and continuity of in-progress work
• Escalate equipment failures, inventory discrepancies, and personnel issues to the warehouse manager promptly
• Track shift metrics: units per labor hour, accuracy rates, on-time completion, and attendance data. Identify inefficiencies and implement process improvements.

Requirements:

• 2-5 years warehouse experience in a leadership role
• Strong leadership, communication, and problem solving skills
• Proficiency with Warehouse Management Systems (WMS)
• Bilingual (English/Spanish) strongly preferred