Operations Supervisor

What do the next 10 years look like for you?

STOP reading if you’re happy with life right now. We mean it.

OK, moving on…

About us:

• Started small: Family business, and remains that way with strong family values.

• Grew our team: From a couple of dreamers to 50+ staff globally.

• Expanded our reach: From 0 to over 2000 exploration and mining customers.

• Built our reputation: From unknown to a trusted name among geologists and field technicians.

• Went global: Our goods ship to every continent on earth where mining happens!

How did we do it? One reason: Our People.

No single superhero, just a family of passionate individuals aligned with our core values:

• Say it, Do it
• Listen First, Talk Last
• Be The Solution
• Under Promise, Over Deliver
• Keep It Simple
• Be Balanced

We’re looking for more people like this. We foster an environment where you can grow, succeed, and be promoted through personal development and training.

Wondering what the next 10 years could bring for your career?

This is your chance to join an exciting family-run business that is now expanding their Global Footprint!

Role: Operations Supervisor

About Us: Discoverer is an international geological supplies company that’s actively growing our team in Langley BC. Join our passionate team here in Canada, as we seek to scale up after a hugely successful and whirlwind first 18 months. Our vision for North America is big and exciting, as we are the fastest growing region for the company for the next 10 years and beyond. Will you be part of our journey…?

Key Responsibilities:

Day-to-Day Operations

• Plan and coordinate daily warehouse and operational activities.
• Set priorities for picking, packing, production and other operational work.
• Assign work and make sure the team has what it needs to complete the day’s priorities.
• Identify delays, bottlenecks or resource issues early and take action to keep work moving.

Logistics:

• Obtain freight quotes for inbound and outbound shipments.
• Prepare orders for shipment & book carriers
• Ensure we stay competitive with freight rates

Inventory & Quality

• Maintain accurate inventory and oversee cycle counts, stock checks, and investigation of discrepancies.
• Ensure products are properly handled, stored, packaged, and shipped according to Discoverer quality standards.
• Identify inventory shortages, damaged goods, operational errors, and areas requiring corrective action.

Team Supervision

• Provide daily direction and support to warehouse and operations employees.
• Train and onboard new team members on operational procedures, equipment, products, and safety requirements.
• Monitor productivity, performance, attendance, and adherence to company procedures.

KPIs, SOPs & Continuous Improvement

• Monitor and report on key operational KPIs, including order accuracy, inventory accuracy, shipping performance, productivity, and operational errors.
• Ensure established SOPs are consistently followed across warehouse and operational activities.
• Assist with the development, documentation, implementation, and ongoing improvement of operational SOPs.
• Identify recurring issues, inefficiencies, and performance gaps and recommend practical corrective actions.
• Support continuous improvement initiatives to increase efficiency, accuracy, accountability, and overall operational performance.

Safety & Compliance

• Ensure employees follow established health and safety procedures, including requirements for forklifts, mobile equipment, material handling, and PPE.
• Conduct routine workplace inspections and address hazards, equipment issues, and unsafe conditions.

Qualifications:

• 5+ years of experience in operations, warehousing, logistics, manufacturing, or a related environment.
• Previous experience in a supervisory or team leadership role strongly preferred.
• Demonstrated experience managing day-to-day warehouse operations, inventory, shipping/receiving, and workflow priorities.
• Experience implementing and maintaining SOPs, operational processes, and KPIs.
• Strong understanding of inventory control, cycle counting, and warehouse organization.
• Strong leadership skills with the ability to set expectations, delegate work, coach employees, and hold team members accountable.
• Strong organizational, problem-solving, and decision-making skills with excellent attention to detail.
• Comfortable working in a hands-on operational environment and shifting priorities when business needs change.
• Strong written and verbal communication skills and ability to work effectively across departments.
• Comfortable using inventory/ERP systems, Microsoft Office, and other business software.
• Knowledge of workplace health and safety requirements and safe warehouse practices.
• Forklift experience/certification needed

Why Join Us?

• Be part of a supportive and collaborative team.
• Opportunities for professional growth and development.
• Engage in meaningful work that makes a difference.

We look forward to welcoming a new member to our team!

Job Type: Full-time

Pay: $37.00-$41.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• Vision care

Ability to commute/relocate:

• Langley, BC V4W 3Z4: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is the one achievement you are most proud of in your career so far?
• Why do you believe you are a good fit for this position?
• What do you look for in company culture?

Experience:

• Operations management: 5 years (required)

Licence/Certification:

• Forklift Licence (preferred)
• First Aid Certification (preferred)

Work Location: In person