Operations Supervisor

Shift Operations

• Lead daily shift briefings covering bookings, kitchen prep status, events, and key priorities
• Ensure all FOH and BOH staff are present, in uniform, and ready before the shift begins
• Monitor service quality across all club areas throughout the shift
• Handle first-level guest complaints promptly and professionally, escalating to the Operations Manager if unresolved within five minutes
• Supervise and coordinate floor staff including reception to ensure seamless service flow
• Complete opening and closing checklists with sign-off across all departments
• Submit end-of-shift reports to the Operations Manager
• Maintain accurate records related to floor operations including staffing, inventory, and incident documentation

F&B and Kitchen Supervision

• Conduct pre-service kitchen checks, confirming mise en place, fridge temperature logs, and food safety compliance
• Monitor kitchen output during service for consistency of portion size, presentation, and timing
• Oversee stock levels and flag replenishment needs to the Operations Manager
• Support supplier coordination and assist with cost control initiatives
• Ensure hygiene and cleanliness standards are maintained across all F&B areas throughout the shift

Team Leadership

• Assist in the training and development of staff, providing guidance and constructive feedback to raise performance
• Motivate and support the team during high-volume periods, maintaining calm and professionalism under pressure
• Collaborate with kitchen and management to ensure seamless cross-departmental operations