Operations Supervisor

Job Summary

· Job Title: Operational Supervisor

· Location: Nottingham, Beeston – On Site

· Type: Permanent

· Hours: 37.5 Monday to Friday

· Salary: TBC

About Us

We are a leading organisation in the UK medical cannabis sector. We import, manufacture and distribute medical cannabis products of all formats. Our facility in Nottingham is one of the largest in the country, with top of the range equipment and expert staff producing high volumes of medicine for the UK market.

Role Overview

The Operations Supervisor is responsible for overseeing the day-to-day operational activities of the business, ensuring efficiency, productivity, quality standards, and compliance with company policies. The role involves supervising staff, coordinating resources, resolving operational issues, and driving continuous improvement across the operation.

Key Responsibilities

Operational Management

· Supervise daily business operations to ensure service delivery targets are achieved.

· Monitor productivity, performance, and operational KPIs.

· Allocate workload and resources effectively.

· Ensure operational processes are followed consistently.

· Identify and implement improvements to increase efficiency and reduce costs.

Team Leadership

· Lead, motivate, and develop operational teams.

· Conduct performance reviews, return-to-work meetings, and regular one-to-one discussions.

· Manage attendance, timekeeping, and staff performance.

· Support recruitment, induction, and training of new employees.

· Promote a positive and inclusive working environment.

Compliance & Safety

· Ensure compliance with Health & Safety legislation and company procedures.

· Conduct workplace inspections and risk assessments.

· Investigate accidents, incidents, and near misses.

· Promote a strong health and safety culture throughout the team.

· Maintain quality standards and operational procedures.

· Ensure compliance with company policies and relevant regulations.

· Assist with audits and corrective actions where required.

· Prepare operational reports and maintain accurate records.

Customer Service and Performance Reporting

· Ensure customer requirements and service levels are met.

· Resolve operational issues and customer complaints promptly.

· Work collaboratively with other departments to improve service delivery.

Essential

· Previous supervisory experience within a Pharmaceutical/ GMP/GDP setting

· Strong organisational and planning skills.

· Excellent communication and people management abilities.

· Ability to work under pressure and prioritise workloads.

· Good problem-solving and decision-making skills.

· Competent in Microsoft Office, particularly Excel and Outlook.

Key Skills

· Leadership

· Project Management

· Planning and organisation

· Communication

· Decision-making

· Customer service

· Problem solving

· Time management

· Attention to detail

· Performance management

· Health and Safety awareness

What We Offer

· Competitive salary and benefits package, commensurate with experience

· A supportive and collaborative working environment with strong cross‑functional teamwork

· The chance to make a tangible impact on business performance

· Opportunities for growth and development

Pay: £38,000.00-£42,000.00 per year

Work Location: In person