Operations Supervisor

Who you are

• Speak, write, and read fluently in English
• Experience working with data analytics and using these metrics to identify problems
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you
• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service

What the job involves

• Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time
• Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly
• You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful
• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity
• As an Operations Lead/Supervisor, you’ll be based in one of our operational sites
• You’ll support your Shift/Area Manager to carry out the plan for the shift
• That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day
• You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks
• At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times
• Quick Commerce (QC) delivers ultra-fast convenience through our network of small warehouse in city center locations, partnering with last-mile delivery providers to get products to customers in 30 minutes or less
• We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials
• Our operations have two key components
• Our 'under the roof' associates process orders with industry-leading speed, picking and packing customer orders to enable our 30-minute delivery promise
• We operate with a people-first approach, with teams working across morning and afternoon shifts to serve customers seven days a week
• Meanwhile, our 'on the road' delivery network primarily utilizes Amazon Flex delivery partners on e-bikes specially optimized for rapid urban delivery
• We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards
• Our team combines the best of Amazon's retail and logistics expertise, leveraging both Fresh and AMZL operational excellence
• We foster a collaborative environment that encourages creative problem-solving and continuous improvement, as we work to revolutionize convenience shopping through ultra-fast delivery