Operations Supervisor

Company Overview
RainTree Care Services and Senior Residences is the No. 1 provider of high-quality aged care in the Philippines. At the core of our work is a deep respect for human life and the belief that every person deserves to age with comfort, respect, and joy.

Working with RainTree Care means being part of something meaningful, not just doing a job, but contributing to a mission. Our team is made up of individuals who take pride in their work and understand the value of compassion, excellence, and integrity. If you are someone who finds purpose in doing things right and being part of a growing organization that values both structure and heart, we would love to meet you.

Position Goals

· Ensuring all operations are carried on in an appropriate, cost-effective way

· Improving operational management systems, processes and best practices

· Helping the organization’s processes remain legally compliant

· Formulate strategic and operational objectives

· Examine financial data and use them to improve profitability

· Find ways to increase quality of customer service

· Ensuring smooth and efficient processes across various departments.

· Coordinate with other departments, troubleshoot operational issues, and maintain a safe, efficient working environment.

Responsibilities

1. Operational Oversight:

1.1 Supervise day-to-day operations to ensure efficient workflow across departments.

1.2 Monitor and manage operational performance to meet set targets and objectives.

1.3 Analyze and implement process improvements to optimize productivity.

2. Staff Management:

2.1 Oversee a team of employees, ensuring proper training and adherence to company standards.

2.2 Conduct performance evaluations, provide feedback, and foster a positive work environment.

2.3 Schedule shifts, assign tasks, and ensure adequate staffing levels for smooth operations.

3. Compliance and Safety:

3.1 Ensure compliance with health and safety regulations, and company policies.

3.2 Conduct regular inspections of facilities, equipment, and procedures to mitigate risks.

3.3 Develop and implement emergency response protocols.

4. Problem Resolution:

4.1 Address and resolve operational issues, concerns, and challenges promptly.

4.2 Coordinate with other departments to implement solutions to operational bottlenecks.

5. Reporting and Communication:

5.1 Prepare and submit regular reports on operational performance, resource usage, and key performance indicators.

5.2 Communicate effectively with senior management to provide updates on operations and suggest improvements.

Professional Requirements

· Must be at least Bachelor’s/College Degree in Business Studies or Hospitality Management or equivalent

· With at least 5 years of experience of work in the hospitality industry

· Experience in hotel operations, facility management or housekeeping is a strong advantage.

Personal Requirements

· Problem-solving and critical thinking skills

· Excellent verbal and written communication skills

· Excellent organizational skills

· Proficient in computer work

· Good judgment and the ability to make decisions quickly in stressful situations

· Flexible and enthusiastic personality

· The ability to lead and work co-operatively with others

· General good health

· Confidentiality and trustworthiness

· Able to cope to stressful situations

Job Types: Full-time, Permanent

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• To be able to further evaluate your application we would like to know why how you feel you can contribute to the growth of RainTree and also what interests you about our industry.

Experience:

• Hospitality Management : 5 years (Required)
• Operations supervisor: 3 years (Required)

Work Location: In person