Operations Supervisor

Job Overview: Operations Supervisor

The Operations Supervisor oversees daily hotel operations, including Front desk, and Bistro Food & Beverage (F&B) services, to ensure operational efficiency and exceptional guest experiences. The ideal candidate will possess strong leadership and organizational skills, a passion for hospitality, and the ability to manage multiple departments while maintaining high standards of service, cleanliness, food quality, and team performance.

Responsibilities

Team Leadership and Supervision

• Oversee daily operational activities and support team members across hotel departments, including the Bistro F&B area.
• Assist with employee scheduling, training, onboarding, and performance management.
• Motivate and guide team members to achieve operational goals and maintain service standards.
• Ensure effective communication and teamwork between front desk, housekeeping, maintenance, and Bistro F&B staff.
• Address employee concerns and promote a positive, professional work environment.

Front Desk Operations

• Monitor daily hotel operations to ensure efficiency, productivity, and compliance with company policies.
• Coordinate with front desk, housekeeping, maintenance, and Bistro F&B to ensure seamless operations.
• Monitor room status, inventory, and daily operational reports.
• Identify operational challenges and implement solutions to improve workflow and service delivery.
• Ensure hotel facilities, equipment, and public areas are maintained according to company standards.

Bistro Food & Beverage Operations

• Supervise daily Bistro F&B operations to ensure excellent food quality, beverage service, and guest satisfaction.
• Ensure the bistro is properly staffed and that team members follow service standards and established procedures.
• Monitor food and beverage inventory, supply levels, ordering, and waste management.
• Ensure proper food handling, sanitation, cleanliness, and compliance with applicable food safety regulations.
• Monitor bistro presentation, cleanliness, equipment functionality, and overall readiness for service.
• Support food and beverage service during busy periods and assist with guest requests and concerns.
• Monitor transactions, cash handling, POS systems, and daily sales reports in accordance with company policies.
• Coordinate with vendors, kitchen personnel, and other relevant team members to maintain product availability and service quality.
• Identify opportunities to improve bistro efficiency, control costs, minimize waste, and enhance the guest dining experience.

Guest Services and Satisfaction

• Ensure guests receive professional, courteous, and timely service throughout their stay.
• Address guest complaints, service issues, and special requests promptly and effectively.
• Resolve guest concerns related to hotel services and Bistro F&B operations.
• Monitor guest feedback and identify opportunities to improve service quality.
• Support front desk and bistro operations as needed to maintain consistent service standards.

Compliance, Safety, and Security

• Ensure compliance with hotel policies, operational procedures, and applicable safety regulations.
• Monitor adherence to workplace safety, security, emergency, and food safety protocols.
• Conduct routine inspections of hotel facilities, public areas, and bistro operations.
• Ensure appropriate food storage, sanitation, cleaning, and handling procedures are followed.
• Document incidents, report maintenance needs, and escalate significant issues to management.

Problem-Solving and Continuous Improvement

• Identify operational inefficiencies and implement practical solutions.
• Respond effectively to staffing shortages, guest complaints, service disruptions, and unexpected challenges.
• Collaborate with department leaders to achieve hotel and bistro performance objectives.
• Promote teamwork, accountability, and continuous improvement across all operational areas.

Qualifications

• Proven experience in hotel operations, hospitality, food and beverage service, or a similar leadership role.
• Knowledge of hotel operations and Bistro F&B service standards.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication, decision-making, and problem-solving abilities.
• Familiarity with hotel property management systems (PMS), POS systems, and operational reporting.
• Knowledge of food safety, sanitation, inventory management, and cost control.
• Ability to manage multiple departments and competing priorities.
• Ability to work flexible shifts, including weekends and holidays.
• Commitment to guest satisfaction, employee development, and operational excellence.

Perks & Benefits

• Medical, Dental, and Vision Insurance
• Hotel Discounts
• Paid Time Off
• Employee Assistance Program

Requirements:

Discover Naples Grande Beach Resort

A Luxury Choice Among Hotels in Naples, Florida

A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.

Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.

Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:

Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.

Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.

Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.

The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.