Operations Supervisor

Summary:

The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.

Key responsibilities:

• Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Issue quotations for new RFQ’s

• Keep RFQ trackers up-to-date and chair the RFQ review meeting

• Entry of customer orders, place internal purchase orders to our sourcing offices, and tracks on-time performance

• Organize and chair operations review meetings with customers

• Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory

• Schedule and monitor incoming shipments from overseas sourcing locations

• Schedule outgoing domestic shipments to the customers, including order picking where needed

• Continuous improvement of the company’s operational processes

• Office administration

Requirements:

• Bachelor’s degree in Engineering,Business Administration, Operations Management, Quality Management, or related fields

• An additional degree in Business is a plus.

• 5+ years of experience in operations management or a related field.

• Empathetic, able to put him/herself in the customer’s shoes and advocate for the customers within the company

• Problem-solving mentality

• Strong organizational skills and attention to detail

• Excellent communication and interpersonal skills

• Ability to work independently, but also a strong collaborator with global peers

• Proficient in Microsoft Office and other relevant software programs

• Ability to multi-task and handle multiple projects simultaneously